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P: Photoshop 22.4.x - Files opening as solid bright green color

Forum|Forum|4 years ago
May 28, 2021
5 replies
25000 views

Is any experiencing this error where the screen goes bright green when trying to open a photo? This just started happening to me with all different file types, jpg, psd, tiff, 8bit 16bit ect.. but there's no apparent reason for the error. So I'm lost on how to fix the problem.

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Correct answer davescm

Rather than turning off the GPU completely as in the linked thread, try this.

Leave the GPU on and go to Preferences - Technology Previews. Check - Deactivate Native Canvas then close and restart Photoshop.

Dave

Participant

Thank you Dave!!! Saved me a lot of time 😊

Participant

Hi! Have you ever faced this kind of a problem? When zooming in, image preview turns to green. I´m using PS22.4.2. Didn´t do this yesterday. Though I updated my mac into BigSur 11.4 yesterday evening... Something to do with that? I reset the PS prefs already... no effect.

default4xe5d5bmw646

Participant

Hi Im having the same problem, happened yesterday, Ok one minute eveything green the next.
Any help woud be much appreciated!

Participant

Just installed CC 2021 on my BRAND NEW MacBook Pro laptop running the latest OS.

When I try to open an existing photographic file, it comes in as a BRIGHT GREEN screen - no image at all.

When I try to create a few file, same thing happens.

I've rebooted the laptop - no change.

Unstalled and reinstalled Photoshop CC 2021 - no change!

All other CC software opens and displays properly.

All other files open and display properly.

What could be going on????

Community Expert

Community Expert

Go into Preferences and check "deactivate native canvas".

It's a problem in Apple's video driver.

sharonm69046762

Participant

This happens to me too! Deactivate native canvas is off. Any other suggestions please??

Community Expert

Correct answer

Community Expert

Rather than turning off the GPU completely as in the linked thread, try this.

Leave the GPU on and go to Preferences - Technology Previews. Check - Deactivate Native Canvas then close and restart Photoshop.

Dave

Participating Frequently

Hello Dave

It looks like your solution worked for me. Scary it happened so randomly in the first place.

Thank you

Howard

Community Expert

Community Expert

See here:

https://community.adobe.com/t5/photoshop/photoshop-unusable-shows-only-a-bright-green-work-area/m-p/12063924

SwainstonAuthor

Participant

Thank you