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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Pete,Green where do I find preferences --> Technology previews --> use older gpu mode
I don't see it on my computer or in photoshop : (

 

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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@Goatman1 wrote:

where do I find preferences > Technology Previews

 

Win OS: Edit > Preferences

macOS: Photoshop menu > Preferences

Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

If you don't see it, show a screenshot of your Preference panel and tell up your PS version.

 

Jane

 

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New Here ,
Mar 31, 2023 Mar 31, 2023

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At this rate I am going to end up with an epileptic fit with all this flashing on my screen.

I have tired the below without any joy - does anyone have further advise or options I can try?

 

  1. The first thing to try would be, enable the Older GPU option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)”
  2. If still having trouble, try enabling the "Deactivate Native Canvas" option also in Technology Previews

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New Here ,
Jun 06, 2023 Jun 06, 2023

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Merci le problème est résolu avec ces 2 conseils.

 

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Photoshop is Flickering while opening the psd file and show the flickers of black and white in screen.

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Just fixed this, so simple:  Photoshop > Edit >Preferences >Technology Previews  CHECK the box  'Deactivate Native Canvas >OK    Restart Photoshop  

 

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Thankyou so much for quick response. It's resolved

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Bonjour à tous,

Plusieurs bugs :

Adobe Ps 2023 ( (24.3.0) :
1- Impossible d'ouvrir fichier  ou créer nouveau  fichier . Un clignotement blanc apparaît. Désinstallation dans Programmes et fonctionnalités et réinstallation mise à jour dans AdobeCC ne règlent pas le problème.
2- Règles des  pixels (px, cm, pouces, etc.) n'apparaît pas malgré la case cochée Affichage des règles (problème identifié dans version précédente de Adobe Ps 2023, avant dernière mise à jour qui ne fonctionne pas)

Adobe Ps 2022 ( (23.5.5)) :

1- Pastille rouge (indication de la dureté) du pinceau, du tampon, etc. n'apparaît plus


Merci pour l'assistance et la résolution de ces bugs 
Cordialement

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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Unable to open file or create new  file . A white flashing appears
By @Ruyblas

 

Try this: Preferences > Technology Previews > "Deactivate Native Canvas"

 

Jane

 

 

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Hello Jane,

Thank you for your answer.
I follow your instructio. It's OK.

Bernard

[image: image.png]

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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You're welcome, @Ruyblas , @michaelw88909638 , @christellem74199049 , and @Cabrero.

 

I'm glad to hear that Preferences > Technology Previews > "Deactivate Native Canvas" fixed it for you. 🙂

 

Jane

 

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Bonjour, 

Merci beaucoup ! Grace à vous problème résolu.

Bonne journée.

 

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I had the same issue today. Thank you Jane your advice has worked. 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Merci Jane ! En appliquant vos instructions, cela a résolu le problème !

Christelle

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New Here ,
Mar 29, 2023 Mar 29, 2023

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Thank you so much.
It works very well.
THANKS

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Bonjour,
merci pour l'info ça foncitonne !!!

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New Here ,
Apr 19, 2023 Apr 19, 2023

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Perfect ! Thanks a lot !

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Bonjour, 

 

suite au téléchargement de la nouvelle version 24.3.0 lorsque je charge une photo cette dernière n'est pas visible ... j'ai un scintillement (blanc/noir) à la place de l'image... par contre sur le coté droit dans les calques l'image est visible (en petit) ....

 

Une solution à ce bug ? comment récupérer une ancienne version ? 

 

Michael 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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@bechu photographie go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 30, 2023 Mar 30, 2023

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I have the latest version of Photoshop 24.3.0. I have an NVIDIA GeForce GT 730 with the latest drivers installed. I have a desktop. I can't open or create a document without the screen flickering. I'm running a Wacom Cintiq with the latest drivers. This problem just started last month. I'm running Windows 10. The Photoshop processor says my card is compatible (4GB VRAM). Can someone please help me? Thank you.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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Hi!

We are sorry you are having this issue.

Try selecting Preferences > Technology Previews > Enable "Deactivate Native Canvas" and then restart Photoshop. 

Let us know if this fixes the issue, or if you are still having the problem?

Michelle

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hello. I have exactly the same problem. When I import a visual (pdf, jpg) into Photoshop, the visual does not appear. Instead, the screen sends flashes of light at high speed (stroboscopic screen). I uninstalled Photoshop then reinstalled it, but it's the same thing. A few days ago, it worked perfectly. I tried to open several files, but it's the same thing. Your solution (Enable "Desactivate Native Canvas") does not solve the problem. Please suggest something else.

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Oops! Sorry, I forgot to restart Photoshop. It works now. Thanks a lot! Sorry for the rush.

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Yes! It works! 🙂 

 

Thank you 🙂 🙂

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