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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Thanks!

For dutch users:
Ga naar Voorkeuren > Experimentele functies > select Native canvas deactiveren

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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@PPSC29537024y1jf 

 

you're welcome.

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New Here ,
May 12, 2023 May 12, 2023

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Thank you guys so much! I was experiencing the same thing and this helped!

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Community Expert ,
May 12, 2023 May 12, 2023

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@Beyondai5C9D 

 

you're welcome.

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Explorer ,
May 17, 2023 May 17, 2023

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Thanks a lot, this helped me too.

 

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New Here ,
May 18, 2023 May 18, 2023

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DESDE QUE SE ACTUALIZO PHOTOSHOP AL INENTAR ABRIR UNA IMAGEN COMIENZA A PONERCE LA PANTALLA EN INERMITENTE EN BLANCO Y NEGRO Y  NO VISUALIZO LA IMAGEN , POR FAVOR NECESITO UNA SOLUCION LO UTILIZO PARA TRABAJAR. DESDE YA MUCHAS GRACIAS

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Community Expert ,
May 18, 2023 May 18, 2023

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@mariela29791836eqzl 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

 

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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Buongiorno, dopo esvere lavorato le immagini in camera raw quando le importo in Photoshop li scherrmo lampeggia e non mi fa vedere le immagini. Cortesemente qualcuno sa irmi perchè ? Grazie, Giancarlo.

 

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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@giancarlo5F93 go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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OK, quando rientro in ufficio provo e ti gfaccio sapere. Grazie.

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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Mi sono accorto che Photoshop si è aggiornato mentre lo stabvo usando, sono quindi tornato al 23/03/2023 tramite punto di riprostino e ora funziona, il bug probabilmente si è manifestato dopo l'aggiornamento. Se dopo l'aggiornamento il problema si manifesta ancora "disattiverò L'area di lavoro nativa" come mi hai suggerito. Grazie mille.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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It's an issue with version 24.3 for people with older GPU's, enabling Deactivate Native Canvas fixes it

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Community Beginner ,
Mar 31, 2023 Mar 31, 2023

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Benissimo, grazie ancora.

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New Here ,
May 15, 2023 May 15, 2023

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Buonasera. A me da lo stesso problema ma la spunta non c'è in quella casellina. Da cosa può dipendere?

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Community Expert ,
May 15, 2023 May 15, 2023

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quote

Good evening. To me from the same problem but the check is not in that box. What can it depend on?

By @Rossella29898566nnfp

 

Put the check in the box as in Ged's screenshot.

 

Jane

 

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New Here ,
May 18, 2023 May 18, 2023

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mettila tu la spunta nella casellina....poi riavvia Photoshop e dovrebbe andare. Io avevo capito il contrario....che bisognava toglierla....invece devi metterla

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New Here ,
May 18, 2023 May 18, 2023

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You have to put the check in the box....then restart Photoshop....

 

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Explorer ,
Apr 05, 2023 Apr 05, 2023

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Anche a me capitava esattamnete la stessa cosa. Stesso problema. Grazie alla spiegazione di GedTraynor ho subito risolto. Grazie.

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New Here ,
May 18, 2023 May 18, 2023

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Hi,

I bought CC programs. I have a problem at photoshop program. When I open a new file, the backpage is continually flashing at the photoshop program and I can't add a photo on that page. I deleted that program and dowloaded it again. But it is the same. Can you help me?

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Community Expert ,
May 18, 2023 May 18, 2023

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop.

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Community Expert ,
May 18, 2023 May 18, 2023

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Moved from Download and Install to Photoshop

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LEGEND ,
May 18, 2023 May 18, 2023

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Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 04, 2023 Apr 04, 2023

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Flashing (black and white) when I open a jpeg file or make a new file, the work space flashing. And the Navigator can see file as normal. All problem happened after software update.

 

Because my PC computer is old.

 

Is it new photoshop update is not apply on my old display card (NVIDIA GeForce GTX 660 Ti) ?

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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@Paulpong go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Apr 04, 2023 Apr 04, 2023

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Yeah ! Thank you very much. It's work now. Thanks Ged Traynor.

You are the best !

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