P: Photoshop 24.3 Strobes in Black and White when Opening files

[kathyv29656185]

when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

[nicod18873934]

Did not fix mine.....

[Ged_Traynor]

@nicod18873934 did you enable the option so that it looks like this and then restart Photoshop

[liezlh47]

The flickering stopped but the canvas with my image is now pitch black

[Ged_Traynor]

@liezlh47 try also enabling "Older GPU mode (pre 2016)" in preferences, you'll find in the same preference settings, again restart Photoshop

[Pakku59]

Thank you it worked. 

[Jessica291512619wjf]

Thank you so much!  That worked instantly.

[Fred29133532q7z0]

Yes That fixed it. Many thanks

[siegmundh71344706]

Hilfe, ich bin verzweifelt;

Das Öffnen einer Bild-Datei (z.B. jpg oder tif) in Photoshop Version 24.3.0 funktioniert nach dem heutigen Update nicht mehr.
Anstelle des Bildes erscheint nur eine hochfrequent flackernde weiße Fläche! (Im beigefügten Screenshot ist das hochfrequente Flackern natürlich nicht sichtbar.)

Anbei Screenshots:
-> 01: Photoshop bringt anstelle Bild-Datei nur weiße Fäche zur Anzeige.

-> 02: Kompatibilität GPU

-> 03: Betriebssystem-Info

Kann jemand helfen?

Danke!

P.S: In Photoshop Elements funktioniert alles.

[Ged_Traynor]

siegmundh713447066 try enabling this option in preferences and restarting Photoshop

[siegmundh71344706]

Danke!!

Problem gelöst und Dateien lassen sich wieder öffnen.

Nochmals herzlichen Dank!

[chrisco-pics]

Auch von meiner Seite, vielen Dank. War auch bei mir die Lösung. 

[Ged_Traynor]

@siegmundh71344706 you're welcome 🙂

[Uta_Boritz]

Ich habe dasselbe Problem. Diese Programmversion habe ich deinstalliert und die ältere Version 24.2 installiert, dann klappt es wieder mit dem Laden von jpg-Dateien.

Allerdings ist das nicht die echte Lösung. Mich ärgert es, weil ein Update ja Verbesserungen und keine Rückschritte liefern sollte. Photoshop sollte sich hier etwas einfallen lassen, oder hat noch jemand einen Tipp zur Behebung des Problems ?

[Uta_Boritz]

Habe das Update wieder installiert und die vorgeschlagene Änderung der Voreinstellungen vorgenommen. Hat funktioniert, danke für den Tipp.

[david292409367dc0]

Newest update for photoshop is BUGGED. When trying to do anything in the program i get a flashing black & white screen. I had to re install an older version to correct the problem. Serious issue if people are sensitive/seizure prone.. not good.

[Kevin Stohlmeyer]

Hi @david292409367dc0 to fix - Try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
Next go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.

Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

[Ged_Traynor]

@david292409367dc0 go to Edit > Preferences > Technology Previews and enable this option, then restart Photoshop

[david292409367dc0]

again, in the newest update i had no options to click or change anything.. it was just a constant flashing screen, i installed old version. im not looking for help, im looking to bring this to adobes attention as its a potential serious issue.

[Kevin Stohlmeyer]

Hi @david292409367dc0 this is already well documented in the forum. This is the solution to resolve the graphics card issue in the latest PS build. You should have had options as listed to resolve this without having to roll back to a previous version.

[david292409367dc0]

Then im shocked they havent fixed the issue... Again i had no options to change prefferences or settings. All i had was a flashing screen.  Going into the creative cloud and rolling back to the last version was the only solution for me to even be able to open PS (i also have a strong gaming pc build with up to date parts and specs) 

[Kevin Stohlmeyer]

@david292409367dc0 are you running your GPU with a gaming driver or studio?

[david292409367dc0]

Studio! As i also work with audio software (audio engineering) with the same computer as well so i had the company i worked with that helped me make the pc build to optomize my computer to work well for pro tools/ video editing software as well as gaming and streaming.

[Just as seen]

Thanks Ged, this worked for me. What on earth are Adobe doing - releasing an update with a bug that means we can't use it?

[jane-e]

@Just as seen wrote:

"What on earth are Adobe doing - releasing an update with a bug that means we can't use it?"

As a volunteer, I can't speak for Adobe, but this is an issue only for those with older GPUs that don't support all of the aspects of DirectX 12.

Jane

[D Fosse]

Apparently the new official advice is to check "older GPU mode", but not "deactivate native canvas".

The reason is that "deactivate native" reverts to older OpenGL code, and OpenGL rapidly drops out of support everywhere. That checkbox will sooner or later be removed.

It is also implied, from what I hear, that this affects older GPUs that don't support all current aspects of DirectX 12. The good news with that, is that there is a definitive cure, which is to replace the ageing GPU with a newer one. Yes, I know that costs money, but maintaing a computer system to evolving standards does cost money. Sooner or later everything gets obsolete, and your only option to avoid that is to deep-freeze your entire system - don't update anything. Then it will work forever.