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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

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Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Thanks that was the solution! 

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New Here ,
Apr 30, 2023 Apr 30, 2023

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Just updated to the latest. and am getting a flashing white photo... just the photo not hte side bars etc this happens when opening a file. and after camera raw

 

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LEGEND ,
Apr 30, 2023 Apr 30, 2023

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Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 29, 2023 Apr 29, 2023

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I can't use photoshop anymore. As soon as I try to open a document, the page starts flashing and doesn't allow me to work. What can I do?

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Community Expert ,
Apr 29, 2023 Apr 29, 2023

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In photoshop go to Edit > Preferences > Technology Previews and enable Deactivate Native Canvas, then restart Photoshop

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Thank you. Now it works!
Dott.ssa Laura Donato

Italian Missing Children Institute <>

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New Here ,
May 01, 2023 May 01, 2023

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Hola, no sé si le ha pasado a alguien pero tengo problemas con Photoshop. Cada vez que intento abrir un archivo la pantalla comienza a titilar y no muestra las imágenes. Ya lo desinstalé y volví a instalar pensando que se solucionaría pero continúa igual. 

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Community Expert ,
May 01, 2023 May 01, 2023

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@ChefyArg 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
May 03, 2023 May 03, 2023

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When I open Photoshop, the app appears normal. However, when I click "open" to try and open a file, the screen of PS starts flashing black and white so rapidly, I am unable to use the app. What do I do? 

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Community Expert ,
May 03, 2023 May 03, 2023

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@Janice29718170ilqt 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
May 03, 2023 May 03, 2023

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Hello

My pictures don't open. It is flashing white when I try to open any pic to edit it.

Please help me to solve this problem: look at these two screenshots: first one is normal (program opening) second one is flashing and came after that I tried to open a pic.

Philippe29718643zaio_2-1683145726847.png

 

 

Philippe29718643zaio_0-1683145565823.png

 

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New Here ,
May 03, 2023 May 03, 2023

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I am having the same problem when trying to open any .psd files. Anyone else having this problem or found a solution?

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Community Expert ,
May 03, 2023 May 03, 2023

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@Philippe29718643zaio @Randy5FB9 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
May 03, 2023 May 03, 2023

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This worked for me! 

Thanks for sharing.

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New Here ,
May 03, 2023 May 03, 2023

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I have the same problem. Photoshop was fine until I upgraded yesterday and then instead of being able to edit a png file all I get is a flickering white workspace. I tried uninstalling anything that said Photoshop and reinstalling Photoshop with no avail. I checked other software I use including Filmora 12 and Cartoon Animator 5, no flickering. I have two graphics cards INTEL and NVIDIA.

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Community Expert ,
May 03, 2023 May 03, 2023

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Goto to "Preferences" > "Technology Previews" and enabling "Deactivate Native Canvas".

Restart Photoshop and check.

This has already been described above

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
May 03, 2023 May 03, 2023

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ADD-ON I'm running Windows 11 on a DELL Inspiron 7790.

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Bild, Anzeige flakert extrem. Habe das Programm dann neu installeirt, aber keine Besserung.

Kann mir jemand einen Tipp geben

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Danke.... Habe die Lösung gefunden.

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Community Expert ,
Apr 22, 2023 Apr 22, 2023

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@oskarw67077837 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

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New Here ,
Apr 22, 2023 Apr 22, 2023

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Danke Jane,

ich habe die Lösung gefunden

 

Oskar

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New Here ,
May 03, 2023 May 03, 2023

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@jane-e  Thank you Jane, you solved my problem as well!

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Community Expert ,
May 03, 2023 May 03, 2023

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You're welcome, @oskarw67077837 and @rainerw38045006 , happy to help!

 

Jane

 

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New Here ,
Apr 25, 2023 Apr 25, 2023

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I've just updated photoshop and the opening tab is a flashing background that you can't interact with whatsoever, except to partake in an epileptic seizure. Frankly, I don't understand why every "update" creates new problems on a machine already updated to the new MS operating system.

 

Can anyone provide advice?

 

Many thanks.

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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@Armando29591578nbr1 

 

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

 

Jane

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