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11

P: Photoshop 25.9.0 Generative fill not working (something went wrong, please try again)

New Here ,
May 23, 2024 May 23, 2024

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Every time I try Generative expand or fill the progress bar pops up, gets 1/3rd of the way through then it errors out with a message that says "Something went wrong, please try again"

I've unintalled and reinstalled photoshop, and this issue still persists. How can I fix this so that genertive fill will work again? I rely on this tool heavily to fix images so they work for publications and i need this to be fixed.

 

Screenshot 2024-05-23 at 4.04.26 PM.png

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correct answers 1 Pinned Reply

Adobe Employee , May 24, 2024 May 24, 2024

Hey everybody.

Generative fill was down for a bit but is now functioning normally. Sorry for the inconveience. 

FYI... If in doubt, you can always check Adobe Status for up-to-date information on the status of any Adobe services.

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Adobe
replies 133 Replies 133
Explorer ,
May 23, 2024 May 23, 2024

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resorting back to clone stamp until it gets fixed.

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New Here ,
May 23, 2024 May 23, 2024

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Mans is in the trenches out here 

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New Here ,
May 23, 2024 May 23, 2024

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having the exact same issue jus this morning

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Community Beginner ,
May 23, 2024 May 23, 2024

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I don't know what's going on, but someone needs to hit control+z on whatever they did to make this function disappear.  I'm so close to being done for the day. Ughhhh.

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New Here ,
May 23, 2024 May 23, 2024

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Having the same issue after updating

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New Here ,
May 23, 2024 May 23, 2024

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really need AI to work. i am getting the same error

 

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Community Beginner ,
May 23, 2024 May 23, 2024

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I'm now having this same issue after updating in May. This is an adobe issue not a user issue. It's very frustrating when companies put issues like this on the customers. If we hadn't already tried all the fixes we wouldn't come to internet for an answer. However, we never hear from you that it's a bug on your end. Just a never ending set of steps that do not work to "fix" your issue. You are the "experts"-- we are the customers. With respect, maybe you should fix the problem. 

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New Here ,
May 23, 2024 May 23, 2024

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Updated to the latest verison of photoshop yesterday and I am now having the same issue. Has anyone contacted support? What did they say? I even tried going back to an old verison and no luck.

 

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New Here ,
May 23, 2024 May 23, 2024

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Same problem here, in both adobe and lightroom classic. It started in LRC with the new tool even before the PS update.

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New Here ,
May 23, 2024 May 23, 2024

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Hi will this be fixed soon?

Same thing happening 

Started about 10 minutes ago 

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New Here ,
May 23, 2024 May 23, 2024

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Same here - was wondering if it was just me.

 

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New Here ,
May 23, 2024 May 23, 2024

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My Generative Fill  stopped working about an hour ago- - it was fine all day. Seems from these threads that it has nothimg to do with Firewall or updates. Is calling Adobe even helpful? 

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New Here ,
May 23, 2024 May 23, 2024

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just replying to confirm this is also happening to me as well. its a software wide issue. has nothing to do wtih firewall. please raise this with devs it could be a buig with the software.

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New Here ,
May 23, 2024 May 23, 2024

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happening to me as well

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New Here ,
May 23, 2024 May 23, 2024

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Me and my boss have the same issue, different adobe accounts. 
Help Adobe! We need this fixed asap! 
we love the generative fill!! 😄

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New Here ,
May 23, 2024 May 23, 2024

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Same issue here in New Zealand.
Impossible to use generative fill anymore, I always get  "Something went wrong"

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New Here ,
May 23, 2024 May 23, 2024

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Here the same with version 25.9.0 or 25.7.0

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New Here ,
May 23, 2024 May 23, 2024

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Not working for me either. 

 

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Community Beginner ,
May 23, 2024 May 23, 2024

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Not working in Photoshop or Lightroom. Ugh.

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Community Beginner ,
May 23, 2024 May 23, 2024

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Having the same issue as of today, and been doing all the troubleshooting. Adobe support is not answering

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New Here ,
May 23, 2024 May 23, 2024

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Same issue here. 

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Community Beginner ,
May 23, 2024 May 23, 2024

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Me too!

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New Here ,
May 23, 2024 May 23, 2024

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Well that's a relief that it's not just me, hopefully they fix it soon

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New Here ,
May 23, 2024 May 23, 2024

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started facing same issue.

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New Here ,
May 23, 2024 May 23, 2024

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Going through the same thing right now. Wonder what caused it. Do you think someone on the adobe team is already aware?

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