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P: Photoshop won't open because scratch disks are full

New Here ,
Jan 19, 2018 Jan 19, 2018

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I am running Photoshop CC on my MacBook Air with macOS Sierra. Every time I attempt to open Photoshop through any means, the following message appears: "Could not initialize Photoshop because the scratch disks are full", and Photoshop does not open. I tried clearing space from my Mac in general including several GB worth of apps and removing several cache files, but nothing seems to work. I also tried holding down the command and option keys to reveal the Scratch Disk Preferences, and it lets me select the Startup and MacIntosh HD. Again, nothing worked. Anyone know how to fix this message, and/or clear scratch disk space?Screen Shot 2018-01-19 at 8.36.51 PM.png

 

{Moderator note: Edited the thread title PS-65057}

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correct answers 2 Correct answers

New Here , Dec 02, 2017 Dec 02, 2017

This is super late, but for anyone else who runs into this issue...Similar thing happened to me. Do you make new files by pixel size or by inches? I usually go by pixels (ex: 2500x3000 or something like that), but I apparently I had accidentally switched to inches and it would only let me max the numbers to 1000. Went back to pixels and it all worked out!

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Adobe Employee , May 05, 2021 May 05, 2021

Hi all,

 

We're sorry for the scratch disk issue. Take a look at the following troubleshooting article which can help you to resolve the "Scratch disk is full" error: Troubleshoot scratch disk full errors in Photoshop

 

Please have a look and let us know if that helps.

 

Thanks,

Mohit

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New Here ,
Apr 18, 2017 Apr 18, 2017

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Hello

I am having trouble with the Scratch disk on my Mac. I can't render my work on photoshop as there is no space left on my scratch disk. Any recommendations on how i can fix this?

Thank you

Tom

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Apr 18, 2017 Apr 18, 2017

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Hi Tom,

If you have a different partition on your Primary drive with some space left or have a different drive connected to your computer, You could change the scratch disk to a different drive from "Scratch disk preferences". Take a look at the solution in this discussion Scratch disk full and cannot open photoshop to fix it...  and let us know if that helps.

Thanks,

Akash

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Adobe Employee ,
May 02, 2017 May 02, 2017

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Make sure that you updated to Photoshop 2017.1.1. (released today).

This update includes a fix for a scratch space issue.

Jesper

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LEGEND ,
May 02, 2017 May 02, 2017

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It is good that bug has been fixed it would be even better if other reported bugs were also fixed.   So users like me can get off of CC 2014.  Adobe feedback site states that work is in progress for I bug I reported.  Its been in Progress in CC 2015.5  in CC 2017 and is still in progress I guess in CC 2017.1.1 progress seems to be stalled IMO.  I have reported other bugs that have been in Photoshop forever and will most likely remain in Photoshop till its life-cycle end.  IMO Bugs will eventually kill Photoshop but without competition that will not be within my life time. Its Photoshop till the end of me....

JJMack

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New Here ,
May 24, 2022 May 24, 2022

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basically this is the perfect con to drive people onto adobe cloud... photoshop cs4 was faster in everyway... youre going backwards adobe, expect users to jump ship as soon as they can!

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Community Expert ,
Jul 10, 2022 Jul 10, 2022

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quote

basically this is the perfect con to drive people onto adobe cloud... photoshop cs4 was faster in everyway... youre going backwards adobe, expect users to jump ship as soon as they can!


By @Chris24581605id4g

Photoshop 4 (not CS4) was even faster… but the possibilities and features were as well less.

 

FYI: I even did word processing and database programming on machines having ram of 64kb (not Mb or Gb as I have now). I had one screen, only simple monochrome graphics, and a slow disk drive (not a hard disk!). They call it technological advances. My phone today has more resources as the mainframe I had access too at that time. Progress can't be stopped.

 

My first Photoshop was Photoshop 3 or 4, I do not even remember well.

 

BTW: My current computer, with a powerful CPU (not the most powerful CPU available), and a medium graphics card (as prices were off at the time I did build this system) is blazing fast (but I guess Photoshop CS4 would be faster, if I could still install and run it on this machine).

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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Thats the main reason I still use Photoshop 7. It has all the features I
need and runs very well in Windows 11 aside of having to make a virtual
drive for the scratch disk under 1tb every time I want to open it.

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New Here ,
Jun 09, 2022 Jun 09, 2022

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I am Unable To Use Adobe on my windows 10 can Any one can help me with that I am logo designer  but their is an error kindly please help me

 

[moderator removed an unrelated link. You can get banned by posting links here that are not related to your question or a solution]

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Community Expert ,
Jul 10, 2022 Jul 10, 2022

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If you elaborated your error message, someone may be able to help.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I solved the problem I had: I found out that my Dropbox membership wasn't renewed and everything got copyed into my HDD filling it up and having no more room for anything else. I renewed it and everything got copied back online saving space in my HDD.

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New Here ,
Nov 20, 2022 Nov 20, 2022

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Good Morning, I am starting a new photoshop project & but message comes up saying scratch discs are full?

kind regards

 

Siobhān Ferguson

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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Please show a screenshot of Edit > Preferences > Scratch disks:

scratch_disk.png

 

Generally, raster image editing moves massive amounts of data around, much more than any RAM you may have installed. This temporary working data has to go somewhere, so it's written to disk. That's the scratch disk.

 

For casual work with small files, you can get away with 30 - 50 GB. For serious work, you should have 500 GB - 1 TB.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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I am having this problem too.  When I press option/command to try to move scratch disk to alternative hard drive this comes up and doesn't give me any option to change disk.  Any ideas?  I can't get into PS at all.  I have cleared up a lot of my hard drive but still won't let me in.  Help!   Typically in the middle of some work. so need it to work!Screenshot 2022-12-28 at 13.49.51.png

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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First of all, with only 3.5GB free on your startup drive, your computer could crash. Make sure you have given Photoshop permission to access external drives and definitely clear up space before things go very, very wrong.

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