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P: Photoshop won't open because scratch disks are full

New Here ,
Jan 19, 2018 Jan 19, 2018

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I am running Photoshop CC on my MacBook Air with macOS Sierra. Every time I attempt to open Photoshop through any means, the following message appears: "Could not initialize Photoshop because the scratch disks are full", and Photoshop does not open. I tried clearing space from my Mac in general including several GB worth of apps and removing several cache files, but nothing seems to work. I also tried holding down the command and option keys to reveal the Scratch Disk Preferences, and it lets me select the Startup and MacIntosh HD. Again, nothing worked. Anyone know how to fix this message, and/or clear scratch disk space?Screen Shot 2018-01-19 at 8.36.51 PM.png

 

{Moderator note: Edited the thread title PS-65057}

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correct answers 1 Correct answer

Adobe Employee , May 05, 2021 May 05, 2021
Hi all, We're sorry for the scratch disk issue. Take a look at the following troubleshooting article which can help you to resolve the "Scratch disk is full" error: Troubleshoot scratch disk full errors in Photoshop Please have a look and let us know if that helps. Thanks, Mohit

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Worked a treat for me thanks

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New Here ,
Sep 10, 2018 Sep 10, 2018

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How do you change scratch disks? I only get 2 choices None or Hard drive on 2nd, 3rd and 4th. First option is Startup or Hard drive

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Adobe Community Professional ,
Sep 10, 2018 Sep 10, 2018

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First you must have a second internal or external drive attached and it must be formatted for the system it is on.

HFS+ for Mac, and NTFS if it is Windows. Photoshop will not list it otherwise even if it shows up on the Desktop.

There is a drop-down menu for each drive in the dialog. Click on it to see if your disk is listed and select it. Click OK to confirm.

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New Here ,
Sep 24, 2019 Sep 24, 2019

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If we do have an internal drive, how do we format it for NTFS. I only have the option to format it to c:/

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New Here ,
Sep 24, 2019 Sep 24, 2019

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I looked and it is formatted correctly, but it still doesn't show up in the drop down menu.

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New Here ,
May 24, 2019 May 24, 2019

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I have put my hard drive in and changed the disk drive to that. But does that mean that I can’t use photoshop without my hard drive  plugged in ??

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LEGEND ,
May 24, 2019 May 24, 2019

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Not if your internal drive is too full to work.

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New Here ,
May 27, 2019 May 27, 2019

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I found a fix for a scratch disk issue that would almost make my 😧 and E: drives full, (scratch disk locations)*

What happened was I tried to make a new document in 1000x1000. Once I did that, my two 😧 and E: drives went from 300 GB and 200 GB space free, to 6 GB free on both. The issue was that I used "inches", and not "pixels" when creating the document. I didn't find a fix for this until 8 hours, so anyone else with that issue can relax with 500 GB of temp files overloading their drives .

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New Here ,
May 02, 2020 May 02, 2020

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this is what I was looking for, thanks man! made the same mistake lol

 

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New Here ,
Nov 18, 2019 Nov 18, 2019

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Hello,

I am currently having an issue with scratch disks where I cannot open up Photoshop whatsoever to change my preferences, and it gives me no options to change or update my scratch disk preferences. Please help!

adobe 1.jpgadobe 2.jpg

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Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

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Your disk really is full, 3.75GB free is almost down to nothing at all. You don't get an option to change it because that's the only disk you have.

 

You really need to clear out space ASAP! You will soon have much bigger problems than Photoshop. Consider this an early warning before the machine freezes up completely.

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Community Beginner ,
Sep 13, 2020 Sep 13, 2020

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D_Fosse, This response, although perhaps accurate, is not helpful for me. Ok, so I need to clear space ASAP. What kind of space are we talking about? What type of data needs to be eliminated? I have very little on this computer - it is new. But I have about the same disk space - 3.75GB as the above example, which sounds like a lot of space to me. So again, what kind of files or data needs to be eliminated?

thank you

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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Hi all,

 

We have several suggestions for the Scratch disk full error listed on our KB article here: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdisksarefu...

 

Please have a look and try the suggestions listed there.

 

Let us know if that helps.

 

Regards,

Pete

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New Here ,
May 24, 2020 May 24, 2020

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Please help! It won't let me do anything because 'my scratch disk is full' even tho in the preferences I have my hard drive with over 800 GB selected. What do I do? (Sorry for bad quality picture) 

745907A8-12CF-49AE-BA3F-BDA3670814E3.jpegthank you! 

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May 24, 2020 May 24, 2020

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Hi there,

 

Sorry that you're getting an error "Scratch disk full" while using Photoshop.

 

Which version of Photoshop and the operating system you're working with? In Photoshop, you can check that by going to Help > System Info.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdiskfuller... and let us know if that helps?

 

Thanks,

Akash

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Adobe Community Professional ,
May 25, 2020 May 25, 2020

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hi check the following video hope it helps you.....regards

 

https://youtu.be/kX9SbSnqY0g

Ali Sajjad
One of the most common and frustrating issues PHOTOSHOP users face on a daily basis, this video will show you how to fix it in less that 5 minutes! Time Stam...

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I cant even get on to the photoshop page. I say my disk is full, then close.

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm having the same problem. My photoshop is up to date too as I only downloaded it yesterday.

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Feb 23, 2021 Feb 23, 2021

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Hi there,

 

Sorry that you're getting a Scratch disk error while using Photoshop on your computer.

 

Which exact version of Photoshop are you using and what is your computer's OS? How many external drives or different partitions do you have available on your computer? 

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdisksarefu... and let us know it that helps?

 

Thanks,

Akash

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New Here ,
Feb 23, 2021 Feb 23, 2021

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the new one. I had enough of this. I have deleted everything on my
computer, got 3 other drives on it, and its still pop back up . I'm done. I
asked for help on this issue 4 times. It was one person that helped me a
few nights back. but it started right back off. I'm sick of being told the
same crap that I already down. Its just time to get rid of photoshop.

Raquel L. DuBois

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New Here ,
May 04, 2021 May 04, 2021

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I'm having this same issue and PS won't let me change my scratch disk. I hold down "CMD and OPT" at launch. I get the notification below, but I can't "uncheck" the box nor add a new drive for scratch space.

 

Screen Shot 2021-05-04 at 7.37.07 PM.png

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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For those who hasn't solved the problem try this!
1) Go to Mac icon on the upper left corner

2) Click on About this Mac > Storage > Manage > Documents

3) Click on "Incompatible Apps" or something like that (I have it in Spanish)

Captura de Pantalla 2020-03-24 a la(s) 13.12.23.png

4) Delete every file shown there. Most are from Adobe.

5) Now try to open Photoshop ad it must be solved.

 

For me it worked.

 

😄

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New Here ,
Oct 24, 2020 Oct 24, 2020

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So what do I do when that thing pops up

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I am having the issue where it says I can't open up photoshop because of the scratch disks - but when I hold down CTRL + ALT this is all I get - so I can't even reset it.  Screenshot 2020-10-27 122730.jpg

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I had this as well - and the only way I could reset it was to uninstall the program and reinstall, and when I first opened it, I first plugged in an external hard drive and then hold down CTRL + ALT and I could select it.....

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