Skip to main content
Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253562 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

283 replies

Clarissasrtoro
Participant
October 28, 2020

i have the same error.... trying to follow Kladi on her Photoshop Instagram post tutorial.

Participant
October 27, 2020

I've got exactly the same problems. Can't open any file in PS and won't open from Bridge either. It also locks PS, so have no choice but to use Task Manager to shut it down. I've tried all the "work arounds" and they don't work. My question is why am I paying a subscription for software I'm unable to use every time a major update occurs? I also had problems with 2020, however that time they were only minor and I could work with it. Also, am I supposed to update my PC ever time Adobe have an update at a cost of $2000? 

Riberto Frederico
Participant
October 27, 2020

I have the same problem since installing the new version, and I need to work. What is the solution?

johnm4572748
Participant
October 27, 2020

So far every work-around has worked for a day or so I am now stuck stock still and can do nothing! YOU NEED TO FIX THIS NOW!!!!!

johnm4572748
Participant
October 27, 2020

ty propert property

ShinerMathison
Known Participant
October 27, 2020

What about tools that aren't working? I was unable to use the Handtool with the space bar, and even reset the tool. I still can't access it...

lindaw52692237
Participant
October 27, 2020

All I had to do was restart my computer, everything is fine!

 

Participant
October 27, 2020

Now where did I put last weeks backup on my PC?

 

Will have to restore from backup and ensure that auto istall and auto delete old versions are turned off . Why did Adobe turn on auto deletion of old version? Asking for trouble.

Ramón Tecólt
Participating Frequently
October 27, 2020

New issue around this topic. Now, everytime I run PS shows the following message: Error reading machine specific preferences. They will be reset to defaults. This means that after the reset, I need to turn off the GPU everytime.
This sucks but at least I can work. I hope Adobe will fix this soon.

Participant
October 27, 2020

Have downloaded PS2021. I can get the main opening screen up but when I try to load a photograph I get an error message "could not complete your request because of a program error. Not only does that message apppear but I am unable to close the program either by the Xin the top right hand side or the close . the file  heading. The only way that I can remove the program is to turn off the the computer

 

[Title edited for question clarity and future forum search... Mod]
[Using your email as a question title does not work to let people help you]

Freddy Rigole
Participant
October 27, 2020

I have the exact same problem on two computers (desktop and laptop). Tried to uninstall and reinstall. Error keeps coming.