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Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253866 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

283 replies

Participant
December 30, 2020

THE UPDATE DOES NOT RESOLVE THE ISSUE... INSTALLED TODAY, THEREFORE UP TO DATE, AND STILL HAVING THE ISSUE. I CANNOT EVEN CLICK A THING WITHOUT HAVING THE POP UP. 

Inspiring
December 24, 2020

I have the same issue, I cannot open *.jpeg files in Photoshop. I always get "Program Error". I have the newest version installed. I went through the whole checklist, without any success. Unfortunately Photoshop is becoming a liability in my workflow. Some things work fine, other things - some very simple tasks - don't. I am paying 1000 Euro for Creative Suite, but just also bought Affinity Photo, so I can open JPEG files again with no problem. What I also don't understand, why Photoshop still does not support webp files. As a webdesigner I need both jpeg and wepb alot.

Amazing that Affinity can open these files and not Photoshop (amazing also considering that 20 people work on Affinity and 20.000 people work on Photoshop). If you pay 1000 Euro a year for Creative Cloud and can't open JPG files, that's actually pretty sad really.

But hey, I try not to get upset. After all, with Adobe's new Sensai technology, I can now transfer makeup and lipstick from one photo to the other... very important stuff. Of course, that won't work either if your trying to open a portrait as a JPEG file.

Participating Frequently
December 25, 2020

Just installed 22.1 (the Dec update). Still crashes.

 

Awful company. Luckily I got CS6 installed via an old link:

https://prodesigntools.com/adobe-cs6-direct-download-links.html

 

Mind you, our overlords at Adobe warned us that by using our old versions we might be sued by Dolby. Well, if it's alright with you guys, I'll continue to use the old software that I already paid for and take my chances. Oh, and it works without crashing.

 

Totally out of patience with Adobe now. Garbage company.

Participant
December 24, 2020

This issue has been occuring for weeks, disabling the GPU (which is not detected anyway) helps... if I was able to close Photoshop (without the need to kill the process) properly, the setting would be saved as well.

 

When the GPU is disbled, selection functions are so slow...

Updating to 22.1.0.  did not help either....

Participating Frequently
December 24, 2020

Basta mudar o arquivo de 8 para 16bits. A partir daí tudo volta ao normal e você consegue trabalhar no arquivo e salvá-lo.
[Just change the file from 8 to 16bits. From there everything goes back to normal and you can work on the file and save it.]

RLB3
Participant
December 22, 2020

v22.1 crashe, impossible to Quit , prompte impossible action error program.

the v21.2.4 perfectly work on this machine.

Akash Sharma
Legend
December 23, 2020

Hi there,

 

Sorry to hear that Photoshop is crashing and  you're getting a program error while using the version 22.1.

 

Please share the version of  your computer's OS. Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

 

Are you getting the same message as mentioned in this discussion?

Link: https://feedback.photoshop.com/conversations/photoshop/photoshop-221-program-error-when-saving-lag-w...

 

If so, please let us know if the steps shared by our engineers helps resolving the issue.

 

Also, see: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

 

Thanks, 

Akash

RLB3
Participant
January 2, 2021

Hi there

Please share the version of  your computer's OS. Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

I did it and its the same .....

 

But I am waiting an other graphic card, I will try it and I report to you

Thank you a lot 

 

 

Participating Frequently
December 21, 2020

Estou com a versão 22.1 e o problema persiste.
(I have version 22.1 and the problem persists.)

 

Participating Frequently
December 19, 2020

But, when I try to save a file, the same message appears. I can't even merge the layers.

Participant
December 17, 2020

This update continually crashes every time I open a file. I am going to try to go back to an earlier version. I just need this to work. I don't have time to be back and forth on this site. In fact, I wish I had an old Photoshop disc. I don't need fancy updates. I need it to work.

Participant
December 15, 2020

Infelizmente está dando esse erro, quando eu fui salvar outra imagem, não deu esse erro, não sei porque, tem alguams imagens que salva, e outras não. E não é so para salvar, quando eu vou copiar algo também acontece, entre várias outras coisas. Me ajuda, eu preciso entregar isso hoje!!!!!

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Unfortunately it's giving this error, when I went to save another image, it didn't give this error, I don't know why, there are some images that it saves, and others not. And it's not so much to save, when I'm going to copy something, it also happens, among many other things. Help me, I need to deliver this today !!!!!

Participating Frequently
January 3, 2021

Same problem here. My hope when updating was to solve an interface freezing bug. 

 

This Photoshop bugs are a big issue, we are spending money for a thing that does not work.

Participant
April 18, 2021

Hey Ivan,

 

Change your file to 16 bits, and them, you got save The job!

 

 


You are an angel. love you

 

danielem49967412
Known Participant
December 15, 2020

Camera raw nonostante abbia reinstallato la vecchia versione, continua ad aggiornarsi e quindi a non funzionare, qualcuno sa dirmi come bloccare ogni forma di aggiornamento photoshop, lightroom classic, bridge e camera raw compreso creative cloud? bloccarli in modo definitivo fino alla scadenza dell'abbonamento per poi passare ad Affinity Photo.

Known Participant
December 15, 2020

I have the lastes version, but Photoshop does not quit, I cannot exit without killing it, because of that error message.