P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Legend

Hi there,

We're sorry about the trouble with Photoshop 2021 due to the Program error while saving.

Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Akash

damienm85015598

Participant

Since updating I now get "Could not complete your request because of a program error." when opeing , closing images or trying to use any tool.

I've uninstalled - reinstalled and the same thing keeps popping up constantly I'm unable to work.

I've tried all the help links and bar short of burning my pc i'm at a loss.

I have a very high spec pc so thats not the issue

Please help

Legend

Hi,

We're sorry about the trouble with Photoshop due to the Program error while trying to open files. Would you mind sharing the exact version of Photoshop you're using along with your computers operating system?

Please update Photoshop to version 22.3 (if you haven't already) to check if that helps. You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Akash

malinabme

Participant

I've been struggling with this error for weeks now. just updated to 22.3 and get the same error. This is unacceptable!!! Seriously impacting my ability to work.

B

Bitsovich

Participating Frequently

Legend

Hi,

We're sorry about the trouble with Photoshop due to the Program error while trying to open files. Would you mind sharing the exact version of Photoshop you're using along with your computers operating system?

Please update Photoshop to version 22.3 (if you haven't already) to check if that helps. You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Also, checkout the steps mentioned here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles

Regards,

Akash

E

edb2011

Participant

HI Everyone,

Here is what I have just done.

1. Creative Cloud app on my computer was mafunctioning as well as Photoshop saying it could not open files because of a program error

2. Updated RAM from 16 gigs to 32 gigs on an i7 processor running 2.5 ghz

3. I ran Adobe Creative Cloud Cleaner to uninstall all apps.

4. I reinstalled apps.

GOOD NEWS - I can open Creative Cloud app with no issues.

BAD NEWS - Photoshop still runs a program error when opening graphic files.

Please help.

Ed

G

Generous_Star98A4

Participant

Estou tentando resolver um problema de erro no meu PS, o erro persiste a todo tempo!!

Não consigo trabalhar, em tudo q eu faço aparece essa msg.

Não foi possivel completar o seu pedido devido a um erro de programa

Preciso de uma SOLUÇÃO URGENTE!

Community Manager

Hi,

We're sorry about the trouble with Photoshop due to the program error. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

mikal a.

Participant

every time i try to open a document i keep getting..."Could not complete your request because of a program error." I have uninstalled photoshop and reinstalled it twice.

Community Manager

Hi,

We're sorry about the trouble with Photoshop due to the Program error while trying to open files. Would you mind sharing the exact version of Photoshop you're using along with your computers operating system?

Please update Photoshop to version 22.3 (if you haven't already) to check if that helps. You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

David J5C7C

Known Participant

My post clearly shows my system and versions of PS and ACR as well as all of the steps I have taken to try to fix the problem. With all due respect, the response above is boilerplate.

PS 22.3, ACR 13.2 (latest), Apple MBP 2018, 2.6 GHz Intel Core i7, 32 GB 2400 MHz DDR4, Radeon Pro 560X 4 GB, Mac OS 10.14.6

I have already rolled back to the previous versions of PS and ACR.

W

woakes

Participant

Updated Macbook 15" to Big Sur 11.2.3 and started using the latest version of Photoshop available.

I'm able to "Save As" my files to my hearts content, however when I try to overwrite a previously existing .psd file, it provides the error posted above in the subject line.

I've tried all existing solutions for the issue but to no avail. I have a sneaking suspicion the problem is with the OS system itself, as I've tried using older versions of photoshop that I used with my macbook while running OS Catalina, but still encountering the same save issue. Seeing as Apple won't allow its users to backdate their computer without wiping everything, I'm stuck with the current OS. Any help is appreciated, happy to give more information.

It's an obnoxious work around and is delaying my work considerably, seeing as I will occasionally run into glitches within photoshop that force me to shutdown the application, and the lack of auto-saving causes me to lose up to an hour of work at a time.

Thank you for your time.

Community Manager

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the machine. If you have already updated to the latest version, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Let us know if it helps!

Regards,

Nikunj

J

johanv50422203

Participant

I am so frustated. I keep getting the could not complete the System Info/Plugins/Performance (whatever I try) command because of a program error. I have done system restore twice to dates before this problem started. I have Windows 10 and it is fully updated. I run on Nvida GeForce615 graphics which is also updated and my system automatically supports basic accelleration in PS. My Photoshop v 22.3 is updated and current. I'm paying for software which I do not have any use of. This is really so frustrating. Doing the Edit > Preferences > Performance takes me to the dialogue box and that's how far I get as nothing reacts from there. Please help!

P

phiNDsum1

Participant

Same problems. Quadro FX 1800

PS won't even let me access Edit > Preferences > gives "Program Error"

Some points:

- Clicking on a layer linked to a placed PSD produces error - clicking on normal layer does not

- unable to "Ctrl-T" for transform

- unable to switch Gradient for Gradient tool - but can use gradient tool with default fill

** I can "CTRL Click" a layer to select but using keyboard commands produces error (e.g. CTRL-A)

I can right-click on the image to select layer that has a placed image - I cannot click on the layer in the layers pallete without the "Program Error"

With my mouse I can choose >File>Save and save a file - I cannot "CTRL-S" to save without "Program Error"

Many other odd nuances to this - very frustrating.

ThomasAAT

Participating Frequently

Photoshop was updated to v. 22.3.1 but that only made things worse. After the update, Photoshop opens and displays error reporting stating that photoshop encountered a problem and needs to close. Never ending story ...

R

Renārs5DEB

Participant

Why i have all time this error ? Look at picture.

Legend

Hi,

We're sorry about the trouble with Photoshop. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Akash

default3cfkvx7y09o2

Participant

Was all ok up untill the last update V22.3 6 days ago now most of the filters greyed out and most of the functions dont work too many to list, Ive gone through all the threads to find a fix to no avail, pretty dissapointing as I use this for my work.

jane-e

Community Expert

Many of us have gone back to 22.2 and are waiting until the next dot release to update. You can go back in the Creative Cloud app.

~ Jane

default3cfkvx7y09o2

Participant

Thank you so much, and yes that did the trick all up and running 22.2, I should have posted on here first thing and didnt realise I could skip back to the previous version, thanks so much

B

Buse Damla5E95

Participant

MY PS2021 PROGRAM AT MAC BIGSUR GIVES AN ERROR WHEN I TRY TO SAVE MY WORK. I CANNOT SOLVE THIS PROBLEM. DO YOU HAVE ANY ODEA ABOUT IT?

David J5C7C

Known Participant

Adobe Camera Raw delivers a program error when opening any type of raw file. Lot's of posts about this but few good solutions. Runnnig Mojave, 32 Gigs of Ram, 4 Gigs of VRAM and a Radeon Pro 560X card on a 2018 Retina. Tried all of the listed Adobe solutions. Deleted prefs, deleted the temp file that disables the GPU. Log files say the GPU configuration is correct. Adobe says that the hardward/OS configuration is compatible...