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Ramón Tecólt
Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253441 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

     

    Here's how you update Photoshop to its latest version: Update Creative Cloud apps

     

    Thanks,

    Mohit

    283 replies

    Show previous replies
    Clarissasrtoro
    Clarissasrtoro
    Participant
    October 28, 2020

    i have the same error.... trying to follow Kladi on her Photoshop Instagram post tutorial.

    M
    maisto
    Participant
    October 27, 2020

    I've got exactly the same problems. Can't open any file in PS and won't open from Bridge either. It also locks PS, so have no choice but to use Task Manager to shut it down. I've tried all the "work arounds" and they don't work. My question is why am I paying a subscription for software I'm unable to use every time a major update occurs? I also had problems with 2020, however that time they were only minor and I could work with it. Also, am I supposed to update my PC ever time Adobe have an update at a cost of $2000? 

      Riberto Frederico
      Riberto Frederico
      Participant
      October 27, 2020

      I have the same problem since installing the new version, and I need to work. What is the solution?

        johnm4572748
        johnm4572748
        Participant
        October 27, 2020

        So far every work-around has worked for a day or so I am now stuck stock still and can do nothing! YOU NEED TO FIX THIS NOW!!!!!

          johnm4572748
          johnm4572748
          Participant
          October 27, 2020

          ty propert property

          ShinerMathison
          ShinerMathison
          Known Participant
          October 27, 2020

          What about tools that aren't working? I was unable to use the Handtool with the space bar, and even reset the tool. I still can't access it...

          lindaw52692237
          lindaw52692237
          Participant
          October 27, 2020

          All I had to do was restart my computer, everything is fine!

           

            D
            defaultwtwbr5z544te
            Participant
            October 27, 2020

            Now where did I put last weeks backup on my PC?

             

            Will have to restore from backup and ensure that auto istall and auto delete old versions are turned off . Why did Adobe turn on auto deletion of old version? Asking for trouble.

            Ramón Tecólt
            Ramón TecóltAuthor
            Participating Frequently
            October 27, 2020

            New issue around this topic. Now, everytime I run PS shows the following message: Error reading machine specific preferences. They will be reset to defaults. This means that after the reset, I need to turn off the GPU everytime.
            This sucks but at least I can work. I hope Adobe will fix this soon.

            R
            royf23251278
            Participant
            October 27, 2020

            Have downloaded PS2021. I can get the main opening screen up but when I try to load a photograph I get an error message "could not complete your request because of a program error. Not only does that message apppear but I am unable to close the program either by the Xin the top right hand side or the close . the file  heading. The only way that I can remove the program is to turn off the the computer

             

            [Title edited for question clarity and future forum search... Mod]
            [Using your email as a question title does not work to let people help you]

            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            October 27, 2020

            This is a kown bug. Adobe is working on it.

            P: Program error while opening or creating new document after Photoshop 22.1 update

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
            C
            cen3
            Participant
            June 27, 2021

            It's now mid-2021 using v22.4.1and the problem persists. I was using Photoshop ok just last week. All of a sudden yesterday I go to open it and I get the program error. I even tried uninstalling and reinstalling a previous version but to no avail.


            Having the exact same issue today, completely out of the blue.

             

            These people charging me $55/month (maybe more at this point) for something that doesn't even work - talk about ridiculous, maybe time to try and find alternatives that don't requite these sort of costs and headaches.

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