Participating Frequently

Question

P: PS uninstalled itself — plus presets lost

Forum|Forum|3 years ago
January 27, 2023
35 replies
10583 views

When woke my imac this morning (OS 12.6.5) I found Photoshop uninstalled. I'm the only user and my bill is all paid up. My other Adobe software remains intact. It just wasn't there!

I went to the CC home page and it said my other apps were up to date and that I could install PS, as though I never had before. So I did, no problem installing.

HOWEVER, 20 years worth of presets, brushes, macros and actions are all gone. That was a LOT of usability/productivity to have taken away without warning. Is there an easy retreival?

What gives?

macOS

JerryandLoisPhotography

Known Participant

It's now 2025-04-09, and this just happened to me for the first time. My workspaces, my settings, all wiped.

Fortunately, I had all my custom actions saved to a non-adobe folder, so I was able to recover after some pissed-off grumbling and wasted time.

What's really weird - PS was working perfectly fine earlier today, an hour earlier!!! I opened up the CC app on my Win11 machine, and it showed that PS was available to be installed, and like an idiot I ran the installer before checking if PS was really there and the CC app was "confused".

And when PS opened, it was as if it had never ever been installed before.

The only other "new" factor - I just subscribed to another Adobe app (Acrobat Std), and had opened CC to install it. That's when I saw that PS was seemingly uninstalled.

Not thrilled with this at all.

Nancy OShea

Community Expert

Which version number did you have before this happened?

And which version is installed now? Help > About Photoshop.

I have turned off automatic app updates from my CC Desktop App. I don't install updates until I'm ready for them.

Nancy O'Shea— Product User & Community Expert

D

default7cwaghcbkudh

Participant

this just happened to mine and i have no idea what to do

M

matthewc42482832

Participant

so here we are in 2025 and still no fix????

J

Jens5C20

Participant

Still no fix...already happened three times scince august. Though, luckily I didn't loose anything. Windows somehow thinks its still installed and is able to deinstall PS via the usual win tools, instead of trying to reinstall it instantly - allw while saving the personal data and setups. Maybe this helps people until there is a fix... Btw. The latest version and win 11. Also using lazy neuzumi and a little script that actually allows windows users to use the alt key (pretty embarressing to be in the need of a third party software to make it run properly, if you ask me) In case it has somthing to do with such software.

Kris Hunt

Legend

All of my Photoshop settings were completely deleted upon "upgrading" to Photoshop 24.5.0. Thanks a lot.

C

CrisTDesign

Inspiring

Almost a month since the first report of the issue and no answer or solution yet. But a bill of the monthly subscribtion sended with perfect timing. This thing start make me a bit angry, did Adobe have interest in solving this issue or what?

As paying customer i would love to have an official update on the issue. While waiting for a solution i wasted time in recreate all the assets i need on daily bases for my clients and which i was sure they were stored in a safe place for which i pay for...

J

Joshua Callaway

Adobe Employee

All of this happened to me today—I was using Photoshop, and then it froze, I had to force quit, and then Creative Cloud told me I had to install Photoshop. What the what? So I did and I lost all my custom settings, my work history, and my menus don't work at all. What happened?! MacOS Monterey 12.6.2, Photoshop 24.5.

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CrisTDesign

Inspiring

@CShubert as today are already 10 days, did the team not found a solution yet? Can we expect a solution in how much time? days, weeks, months, years?

D

danbusler

Participating Frequently

Is there no way to find all of my brushes, actions, and settings?
It is as if I loaded a new copy of PS

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ckk_2025

Participant

@CShubert any update on the issue? Is quite annoying have lost the assets i use on daily base, which is forcing me to recreate all of them manually to meet my clients request. To be honest on a paid subscription the latest thing i expect to see is a loss of files stored in a "safe" place like a library.