P: PS uninstalled itself — plus presets lost

I reinstalled Photoshop this morning. My workspaces, typefaces, and history are all gone.

Unhappy.

Fortunately, I maintain a twice-monthly local backup of my AppData/Roaming directory. I did the following:

• Renamed C:\Users\willi\AppData\Roaming\Adobe\Adobe Photoshop 2023 as Adobe Photoshop 2023 XXX.
• Copied H:\UserProfileWilli1\AppData\Roaming\Adobe\Adobe Photoshop 2023 to C:\Users\willi\AppData\Roaming\Adobe\.

This restored workspaces and history, but not font Favorites. And I seem to have lost some typefaces.

Not ideal, but not a total disaster.

This problem, however, has returned: favorite fonts LIST repeatedly disappears (the typefaces are present). 

Not me Cory. I figured since no one coud answer if my ancient presets were the root cause for the program to remove itself so rather than risk it deleting itself again I've grudgingly started over from scratch like a new user. Sounds like I wasn't the only one. It seems Adobe has made a lot of long term users unhappy.

Hey everyone,

We are wondering if everyone on this thread is able to reinstall Ps and if it works as expected, are you all able to get to this place?

Until recently, Creative Cloud showed Photoshop as installed. Now it's not in the (1) installed list, but in the (2) "available" list even though it's (3) installed and runs properly. This is merely an annoyance because Photoshop starts and runs normally, but it would be helpful if it also appeared in the installed list.

Thus far I have tried the following:

• Reboot computer.
• Sign out of CC and sign back in.
• With CC selected, press Ctrl-Alt-R

No change.

This is a Win11Pro computer with 64GB of RAM. I am reluctant to tell CC to install the app because it's already present, but I don't want to miss updates.

Help? Thanks!

First @lostamerica how much free HD space do you have? What could have happened is PS tried to install new software and failed due to limited HD space so it couldn't install the new version.

@Robert29708492hcdt Have you tried going into Photoshop and Illustrator and migrating presets from previous versions?

https://helpx.adobe.com/photoshop/using/preset-migration.html

They may not be gone, just not loaded in your new version.

I have deadlines to meet and this isn't helping. I installed the latest versions of the CC apps and all of my photoshop custom brushes: gone. All of my Illustrator workspaces: gone. This is not OK. PLease help or let me know which of the multiple previous versions will bring back all of my customization.

Again this is NOT ok. I'm all about new ideas and changes, but IMPROVE what is already there. Don't make the things we already know and love disappear into thin air. Most of us have work to do. The BEST updates are the ones we do not notice, or the ones that make things we already like run even smoother.

Sorry for my frustration. I expect this kind of thing from Microsoft, but not usually from Adobe.

Open Creative Cloud Desktop. 

Click your Avatar (top right corner) and select Preferences.

Are you receiving automatic updates (see screenshots)?  If yes, I suggest turning that option off for now. 

Depending on your Advanced Settings, auto updates can remove old versions from your system.  I have deliberately turned that option off. 

I prefer to keep old versions until I DECIDE to uninstall them. 

See this help article for more details.

https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html#Autoupdate?product=Creative%20Cloud%20Desktop&product-version=5.10.0.573&mv=product&mv2=accc

Thank you both. Yes, I had thought of the Time Machine fix. It seems cumbersome and wondered if there could be an easier way. I am also curious/concerned about there being some conflict with those old presets being the reason it decided to uninstall on it's own? Is this a thing, or an isolated case? Is it becasue I'm still on OS 12?

Excellent, thank you for the update @lostamerica 

https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

Thanks, the latest one. It was up to date.