P: Unable to update Photoshop to 22.4 Error 403

[didiermazier]

Tried every trick… Reset and so on

same fail

{Moderator note: Edited the thread title, PS-66191}

[didiermazier]

And now after deleting Photoshop impossible to install again. Same 403 error., which means… nothing

[Ged_Traynor]

Hi

Try the correct answer here to see if it helps

https://community.adobe.com/t5/download-install/error-code-403-while-trying-to-download-photoshop-ma...

[didiermazier]

And funny thing : If I switch to Canadian French (tabernacle) it works…

What are ingeneers doing ?

[didiermazier]

Thanks! I will try and get back to confirm if it works or not

[didiermazier]

Fllowed step by step. do not work.

[didiermazier]

If I switch to Canadian french i can install 22.4.
If I switch to French french it fails but I can revert to previous version 22.3.1

excuse my french

😉

[VaL Erie]

I tried this and it failed.

[Matt Peter Waltt]

Exactly ! Dosen't work for me too, French update won't ever work ! 

[pascals36272603]

Yes, doesn't update for me too.

So I am still on 22.2 because of GPU issue of 22.3. It's quite frustrating... 

[marc-104]

same issue here

update fail on MacBook Pro M1 for photoshop form 22.3.1 to 22.4

[Yky5E15]

Same issue for me. Please Adobe, fix this asap !!!

[zubrowka]

Tricks in Creative Desktop App did not work for me !

• Error 403 on 22.4 update or 22.4 install from scratch, after 22.3.1 uninstall

• Re-install Photoshop 22.3.1 work perfectly and 403 error on update re appear

22.4 Install or update still impossible.

macos 11.2.3

[John Bronces]

Same problem !

[JonathanDHN]

The same here, macOS 11.3.1 (20E241) Macbook Pro M1, regional set to fr-fr. Error 403.

[EGS Photography]

Same here: "échec de la mise à jour" à chaque nouvelle tentative....

[VaL Erie]

Same here. In France too. Error 403. Are you going to take care of this ? Do you ever answer your clients ? Already lots of problems and no answer.

[RB Graphic]

Bonjour,

Pareil pour moi, exactement le même problème.

Je pense qu'ils sont bien embêté chez Adobe, mais ça serait bien qu'ils répondent.

[zubrowka]

Viennent-ils seulement lire les messsages ici ? 

Je ne trouve par ailleurs aucun moyen de laisser un message au support. 

[Ged_Traynor]

The issue has been reported here

https://feedback.photoshop.com/conversations/photoshop/update-ps-224-error-403/609eb8bf905ab2786c236...

Can I suggest that you all add to that thread, the feedback forum is monitored by Adobe engineers and the more people that report the issue the better chance you have of getting it fixed

The Adobe community forum is a user to user forum answered by volunteers

[zubrowka]

why a newer thread ?! this one is 2 days old and already have a lot of report !

[Ged_Traynor]

That may be the case but this forum is not monitored by Adobe engineers, so the best course of action is to report it on the feedback forum and add to the thread using the link I posted

[LAJiDARAN]

[LAJiDARAN]

GRAPHICS CARD NOT DETECTING

[Ged_Traynor]

Try this,

Close Photoshop, create a text file with Windows notepad on your desktop and add the following 2 lines

# Force GPU On

GPUForce 1

Save the file as PSUSerConfig.txt

It should look like this

Copy the file to this location

C:\Users\YourName\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

To access the appdata folder just type %appdata% into the file explorer address bar