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Paid for a free subscription

New Here ,
Dec 04, 2022 Dec 04, 2022

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I have started my 30 days free trial yesterday evening with a yearly plan, but today in the morning I was charged for it! I wonder what's going on because it's a FREE subscription am I right?

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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There is a free trail for 7 days. No such thing as a 1 year trail. You basically signed up for 1 year of Creative Cloud that's why you were charged. 

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Well I have a subscription that renews every year. There were two offers: 2290 CZK yearly or 229 CZK per month. With the yearly renewal it said that there is a FREE 30 days trial before I'll be charged. 

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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LATEST

@Teo274238643ukz 

 

  • Which plan did you subscribed to? 
  • Had you ever used the free trial before?

 

For billing issues, you will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a while):
https://helpx.adobe.com/contact/phone.html 

~ Jane

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