Payment acknowledgement
Copy link to clipboard
Copied
My credit card statement shows payments to Adobe. But Adobe has not acknowledged the payments.
15 Jan 2020; $165.14 for PHSP & Premeire Elements
17 Jan 2020 $110.09 for Photoshop Elements
Explore related tutorials & articles
Copy link to clipboard
Copied
You purchased Photoshop Elements twice, correct? When you say Adobe hasn’t acknowledged the payments, what are you expecting, and what did you get?
Copy link to clipboard
Copied
I can not use Photoshop. Adobe keeps telling me I have to make a payment.
--
David
[Personal info removed by moderator - please do not post personal info such as address, email or telephone numbers in this public forum]
Copy link to clipboard
Copied
You have not paid for Photoshop, according to your first post. You have only paid for Photoshop Elements. Do you know the difference?
Copy link to clipboard
Copied
This is a user forum , answered by volunteers. We don't work for Adobe. You will need to contact Customer Care
https://helpx.adobe.com/contact.html
Note: Beware of any PMs pretending to be from Adobe - scammers are know to operate on the forum
Dave
Copy link to clipboard
Copied
Both PS Element and Premiere Elements are Pay Once products.
Neither of them is on the subscription system.
Also Adobe may not acknowledge your paymant until you Register them after you installl them.
But you can look in your Order History on the Adobe website once you Sign In with the Adobe ID you used to buy them.
Click on Manage your Account then either View Plan Details or Register a Product and then on the Order History link.

