• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

PDF error opening

New Here ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

It happen with the latest update v25. I save a file to PDF and after a while, when i reopen it says file is not compatible with version. I don't understand it because I have the latest Photoshop and the saving was ok.

Any help is good. Thanks

Oli32433299sazr_0-1695283673721.pngOli32433299sazr_1-1695283685876.png

 

TOPICS
Windows

Views

169

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

There's no update to 25.1 for the public released version of Photoshop. So I think you use the Beta version.

Have you test the same with the released version?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

Oli32433299sazr_0-1695286354098.png

As I mentioned I have v25 and it is official

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 21, 2023 Sep 21, 2023

Copy link to clipboard

Copied

LATEST

Sorry my fault. I've read "...update v25. I save a file ..." as "update 25.1" and unfortunately there's a update 25.1 for the Beta. 😞

 

In a first step try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines