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3

PDF error opening

New Here ,
Sep 21, 2023 Sep 21, 2023

It happen with the latest update v25. I save a file to PDF and after a while, when i reopen it says file is not compatible with version. I don't understand it because I have the latest Photoshop and the saving was ok.

Any help is good. Thanks

Oli32433299sazr_0-1695283673721.pngOli32433299sazr_1-1695283685876.png

 

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Adobe
Community Expert ,
Sep 21, 2023 Sep 21, 2023

There's no update to 25.1 for the public released version of Photoshop. So I think you use the Beta version.

Have you test the same with the released version?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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New Here ,
Sep 21, 2023 Sep 21, 2023

Oli32433299sazr_0-1695286354098.png

As I mentioned I have v25 and it is official

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Community Expert ,
Sep 21, 2023 Sep 21, 2023
LATEST

Sorry my fault. I've read "...update v25. I save a file ..." as "update 25.1" and unfortunately there's a update 25.1 for the Beta. 😞

 

In a first step try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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