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Oli32433299sazr
Participant
September 21, 2023
Question

PDF error opening

  • September 21, 2023
  • 3 replies
  • 219 views

It happen with the latest update v25. I save a file to PDF and after a while, when i reopen it says file is not compatible with version. I don't understand it because I have the latest Photoshop and the saving was ok.

Any help is good. Thanks

 

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    3 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    September 21, 2023

    Sorry my fault. I've read "...update v25. I save a file ..." as "update 25.1" and unfortunately there's a update 25.1 for the Beta. 😞

     

    In a first step try to reset the preferences of Photoshop using the steps described here:

    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

    Please backup your settings before resetting the preferences. You can check:

    https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    O
    Oli32433299sazrAuthor
    Participant
    September 21, 2023

    As I mentioned I have v25 and it is official

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      September 21, 2023

      There's no update to 25.1 for the public released version of Photoshop. So I think you use the Beta version.

      Have you test the same with the released version?

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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