Persistent Issue with Generative Fill Tool in Adobe Photoshop despite Stable Internet Connection

[Gotabaya33567829jtgp]

Recently, I purchased Adobe, and initially, the Generative Fill tool in Adobe Photoshop was functioning perfectly. However, after three days, it started displaying an error message stating, "Please check your internet connection and try again." Despite having a stable internet connection—trying various Wi-Fi networks and even an Ethernet cable—the issue persists. I've taken several steps, such as checking the firewall, clearing cache files, and even reinstalling Adobe Photoshop, yet the problem with the Generative Fill tool remains unresolved. I'm reaching out for assistance in resolving this persistent issue.

[Kevin Stohlmeyer]

@Gotabaya33567829jtgp go to your Windows Defender settings - make sure Photoshop application is listed and allowed.

[Lydia34450403f70i]

I am using Mac OS, dont have a firewall. Same problems for months! Sometimes it works, but most of the time it doesn't. 98 percent of all attempts to use generative fill fail with the message: check the Internet connection.

[Kevin Stohlmeyer · Accepted solution]

@Lydia34450403f70i Mac OS allows for firewall via the system settings/network - however this particular setting is normally found in the router itself not the computer.

[Lydia34450403f70i]

I had these problems for months. And now you come along and give me the solution in seconds. I used a different network and everything is working perfectly again. You are an Adobe God! Thank you so much!

[tracimariePhoto]

Kevin, I have this issue with with Mac as well.  Are you saying that the firewall setting in the router needs to be turned off?

[Kevin Stohlmeyer]

Not turned off - but allowed. Check the logs and allow Adobe and Firefly access.

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Leigh377338399jcy]

Hi Kevin, please can you demonstrate how to do this with the router please? Generative fill is not working due to "connection issues" since I moved internet providers, and I'm a novice so would love a step by step how to allow Photoshop to do this again please!

[Kevin Stohlmeyer]

@Leigh377338399jcy a simple Google search can get you to more specific instructions for your Firewall/Router but in general from Microsoft:

• Select the Start  menu, type Allow an app through Windows Firewall, and select it from the list of results.

• Select Change settings. You might be asked for an administrator password or to confirm your choice.

• To add an app, select the check box next to the app, or select Allow another app and enter the path for the app.

• To remove an app, clear the check box next to the app, and then select OK.

[Leigh377338399jcy]

Thanks for the response, Kevin. This is for a macOS. I've gone through

System settings

Firewall

Options

hit the + button

added Adobe Photoshop

and selected "allow incoming connections"

Now that that's been done, i'm still having no luck, with the same issue... any thoughts?