Participant

Answered

Photo opens with bad quality (250x167 pixels)

Forum|Forum|5 years ago
January 12, 2021
5 replies
2551 views

Hi! Every time I opened a photo in Photoshop the quality was good, until one moment when the quality was very poor. Since then every photo opens with exactly 250x167 pixels. I'm sure the quality of the photo is good, so that's not the problem. Does anyone know how to fix this in Photoshop?

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Correct answer davescm

How exactly are you opening the files, please show all steps?

That looks like you are opening thumbnails rather than the file itself

Dave

A

Aimee5C56

Participant

Hi Guys I am having quality issues opening my images in PS. I have a Macbook Pro and I am unable to access files through the "New" Tab, I have to drag and drop. Driving me insane. It's absolutely killing photo quality can someone please help me ??

D Fosse

Community Expert

Try File > Open.

davescm

Correct answer

Community Expert

How exactly are you opening the files, please show all steps?

That looks like you are opening thumbnails rather than the file itself

Dave

D Fosse

Community Expert

Yes, if you look at the PS screenshot you see in the title "_thumbnail". So this is clearly not the original image, but a thumbnail generated from it. So as Dave asks, how exactly is this opened and from where?

jane-e

Community Expert

"250x167 pixels"

Your image is very small. Are you zoomed to 100%? If you are zoomed bigger, it will be pixelated. Show a screen shot if we are not understanding the issue.

~ Jane

J

jdanek

Inspiring

I agree. When you say "high quality", what do you mean? Where and how are you saving the files? Are you working off a network? Sounds like a preview problem.

chanaart

Community Expert

Need more explanation. Can you show us a sample. Also indicate the RAM and the platform.

Ch

J

Jonathan5FA2Author

Participant

I recently added an external SSD for saving my files, due to a small intern memory, this might have something to do with the problem. I've got 8GB RAM. Not a lot, but I never experienced any problems with it. Do you think this impacts the capability of photoshop to upload HD pictures? I added the two photos: before and after opening in photoshop.

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