Photo Restoration filter "We've temporarily disabled this filter due to an error"

Question

Hi all,

I know some have asked this before but the answers did not solve my problem. I have an old B/W scanned negative that gives the above error when using the scratch removal in the neural filter.

It is unique to this particular image. It does not occurr in other scanned B/W images.

However, if I rotate the image so it is landscape instead of portait, it works! Other images work independently of portrati or landscape mode.

Any one have any ideas?

creative explorer · Answer

@OzPhotoMan that's so weird! Maybe its the Neural Filter's AI model is encountering something in the image's orientation that it can't process correctly.  Since rotating the image works, the easiest and most reliable workaround is to continue doing so. Process the image in landscape mode, then rotate it back to its original orientation after the filter is applied. It's an extra step, but it gets the job done and bypasses the AI's specific limitation with that particular image.

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