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A
arsin_9833
Participant
March 17, 2025
Question

Photos Error 224

  • March 17, 2025
  • 4 replies
  • 1742 views

Photoshop used to work just fine until 2 weeks ago, suddenly I can't open it. I've tried to uninstall(including app data stuff and login credentials) and install(multiple versions included) multiple tiimes, it's not working. Some versions give me error 205 instead of 224. I've tried to install Fresco but it gets stuck in the "Loading Documents" window forever. I can open substance painter by the way. Also, my desktop can open all adobe software just fine, and I log in with the same account.

    4 replies

    P
    purple peach
    Participant
    April 16, 2025

    To those who are looking for an answer, reverting back to an older version seems to be a temporary fix. Adobe support were not able this on my end.

    A
    arsin_9833Author
    Participant
    March 28, 2025

    @Sameer K Hello again, contacting IT was the first thing I tried, they told me to uninstall and install again and that was it, thanks for trying to help though.

    A
    arsin_9833Author
    Participant
    March 19, 2025

    @Sameer K Hello, I've tried the steps, I still got the same error. Also it didn't ask me to sign in again when I restarted and opened cloud.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 28, 2025

    Thanks for confirming this. I am sorry for the delay in getting back to this thread. 

    As your subscription is an entitlement through your school/institute, an IT team or Administrative body must manage it. Please check with your institution's IT/administration for help troubleshooting this further. 

     

    Thanks!
    Sameer K

     

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 18, 2025

    Hey, @arsin_9833. Welcome to the Photoshop Community. Multiple other threads might help you address this issue. But none are recent. Have you recently updated Photoshop or the operating system?

     

    I've checked your subscription and it is associated with an Enterprise. Is this machine managed by a centralized IT team? If so, you might have to seek assistance to troubleshoot this issue.

     

    If it is a personal machine, try these steps  & report back with what you find:

     

    1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

     

    2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

     

    3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

     

    Let us know if the error persists. Thanks!

    Sameer K

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