• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Photos opening pixelated

New Here ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

My Photoshop images keep opening like this. Does anyone else experience this? Or know how to fix it? Usually, if I close the image and open it a few times, it will eventually open normally. This time, I am having no luck.  It happens pretty frequently and would love to find the root of the issue.Screenshot 2023-12-13 145242.png

TOPICS
Windows

Views

90

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

My guess is that you may either need to update Photoshop or your display driver. Here's more info for troubleshooting:

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

Deactivate Native Canvas is available again in 25.2.  That would be my first this to try.

Of course video card drives need to be up to date first

Deactivate Native Canvas.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

LATEST

Hi, what does the help>GPU status say?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines