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2

Photos opening pixelated

New Here ,
Dec 13, 2023 Dec 13, 2023

My Photoshop images keep opening like this. Does anyone else experience this? Or know how to fix it? Usually, if I close the image and open it a few times, it will eventually open normally. This time, I am having no luck.  It happens pretty frequently and would love to find the root of the issue.Screenshot 2023-12-13 145242.png

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Adobe
Community Expert ,
Dec 13, 2023 Dec 13, 2023

My guess is that you may either need to update Photoshop or your display driver. Here's more info for troubleshooting:

 

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 
Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

Deactivate Native Canvas is available again in 25.2.  That would be my first this to try.

Of course video card drives need to be up to date first

Deactivate Native Canvas.jpg

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Community Expert ,
Dec 14, 2023 Dec 14, 2023
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Hi, what does the help>GPU status say?

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