Participant

Question

Photoshop 20.0.0 Crashes in Big Sur with Text tool

Forum|Forum|5 years ago
November 13, 2020
10 replies
8572 views

When I choose the text tool in Photoshop 20.0.0 with the Big Sur OS installed it crashes immediately. Same issue on both my desk top and laptop.

Crash or freeze

This topic has been closed for replies.

jane-e

Community Expert

@steveSpeer wrote:

When I choose the text tool in Photoshop 20.0.0 with the Big Sur OS installed it crashes immediately.

Hi Steve,

This issue was fixed for Big Sur in 21.1.1. Please update from 20.0.0.

https://feedback.photoshop.com/conversations/photoshop/photoshop-211-files-with-fontstype-in-them-keeps-crashing/5f5f462a4b561a3d42776b42

~ Jane

E

excommunicated

Participant

I have a fairly fresh install of Big Sur on a new iMac with a fresh install of Photoshop 2021. I get unexpected crash as well. I have Adobe Creative Suite as well as Microsoft Office on my Mac. Nothing else.

jsatterthwaite

Participant

same

C

ChrisMarie84

Participant

This is the fix: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

This issue almost destroyed me so I'm going around to the threads that I encountered while desperate for a solution to hopefully spare someone else this pain.

Big Sur is a nightmare with fonts for some reason. Either the text preview or the font cache in Photoshop (or both?) are the problem. I'm not sure which because I did the following steps at the same time and went from Photoshop crashing every minute to an actual usable application:

Disable type preview by going to Type > Font Preview Size and selecting None.
Reset the Photoshop Font Cache
Delete the System Font Cache

I hope that helps! Good luck everybody!

Also, one important thing I learned after hours of futile troubleshooting and scouring the internet for a solve:

When Photoshop crashes, if you get the dialogue box to send a crash report to Adobe, they're actually useful if you check the second box that says "Allow Adobe to suggest a solution or workaround". I never thought they would actually help because I've never gotten any additional info from sending Apple crash reports, but if there's a known issue, Adobe will actually provide a link to a help document right there - you don't even have to submit your email. That's how I got to the Font Troubleshooting link.

Just a little something I wish I'd known before I wasted hours and hours on this and blew a design presentation >_<

S

STONESOLDIER

Participant

Hey

just wondering if you had anymore crashes since posting this post?

thanks.

S

sandraprint

Participant

hundreds of times. HUNDREDS!!!! I use photoshop 60+ hours a week.

Be Safe!

Sincerely,

Sandy

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OMG thank you to the bot or human who removed my signature info!!! I was in a slight panic. 🙂

mattiew35443554

Participating Frequently

Same here. Anyone figured this out yet?

E

Enkhsaikhan5FE6

Participant

same

jane-e

Community Expert

Here are the known issues in Big Sur

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

Any new issues can be reported to the Photoshop developers here:

https://feedback.photoshop.com/

Jane

A

Anonymous

"Photoshop 20.0.0"

Versions below 22.0 have not been tested for compatibility with macOS Big Sur

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

S

sandraprint

Participant

22.0.0 still crashing in Big Sur when trying to open files.

S

sandraprint

Participant

Replying to myself. For people who just have random computer crashes in Photoshop like I. I've been working with Apple for 13 months now and a simple thing to try is giving photoshop permission to "control your computer" under accessibilty in system preferences. I tried this step about 6 days ago and I've not crashed yet. Weird, longest run to date since initial install. Maybe I will crash again in a few minutes, I keep waiting for it. PTSD I guess. Would be curious to see if anyone else does this process and stops the random crashing.