Skip to main content
P
panascape
Participating Frequently
October 29, 2018
Question

Photoshop 20.0.0 not recognising AMD FirePro

  • October 29, 2018
  • 4 replies
  • 2279 views

Photoshop 20.0.0 20180920.r.24 isn't detecting my AMD FirePRO W4190M graphics card in the performance settings but does see it under system info. Photoshop 2018 was fine and all the other apps on my machine are using the card with no issues. AMD driver has been updated to the latest version.

Anyone have any ideas?

Thanks

Robert

    This topic has been closed for replies.

    4 replies

    Noel Carboni
    Noel Carboni
    Legend
    October 29, 2018

    Also bear in mind that, presuming you have a few spare GB of disk space, you can have both the older and newer Photoshop available to test with simultaneously (well, maybe interchangeably would be a better word).

    Also, make sure you are aware (you've probably already checked) of the latest version of the display driver available from HP for your machine.  With laptops one generally can't get drivers direct from AMD/ATI.

    -Noel

    P
    panascapeAuthor
    Participating Frequently
    October 29, 2018

    Have latest drivers and have reinstalled CC v19 which is working 100%

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 29, 2018

    Well, what happens if you try to follow those steps?

    BTW, I can't find any "u" model there at all. Are you sure it's not included in the general "15G3" designation?

    P
    panascapeAuthor
    Participating Frequently
    October 29, 2018

    Been into my Bios a number of times you can switch the graphics to hybrid or UMA which switches off the FirePRO. My laptop is the Zbook 15uG3, its a combination of the Ultrabook and mobile workstation.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 29, 2018

    New versions usually add new GPU-resident functions, and therefore new error-checking code.

    Disable the integrated Intel GPU and try again. I think you can do that per application.

    The problem is that Photoshop needs to know which GPU to use. Lots of this stuff is loaded at application startup.

    P
    panascapeAuthor
    Participating Frequently
    October 29, 2018

    Sadly you cannot disable the Intel 520 on an HP Zbook, only the FirePRO. I am going to roll back to 2018 version till Adobe fix version 20.

    A
    Anonymous
    October 29, 2018

    panascape  wrote

    Sadly you cannot disable the Intel 520 on an HP Zbook,

    HP ZBook 15, 17, and Studio G3 Mobile Workstations - How to Disable Integrated Graphics in the BIOS | HP® Customer Suppo…

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 29, 2018

    Does the "M" stand for Mobile, as in laptop? If so, is it a dual GPU model (Intel + AMD)?

    Photoshop doesn't work well with dual GPU's. It needs to know which one of them to deal with.

    Photoshop graphics processor (GPU) card FAQ

    "Multiple graphics cards with conflicting drivers can cause problems with graphics processor accelerated features in Photoshop.

    If you have to use more than one graphics card, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop."

    P
    panascapeAuthor
    Participating Frequently
    October 29, 2018

    It is a Mobile GPU but its always worked perfectly before, its only version 20 that will not see it.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices