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Participant
February 9, 2019
Answered

Photoshop 20.0.2 update deleted my presets

  • February 9, 2019
  • 1 reply
  • 1527 views

Just installed the update. Photoshop opened in its default state. I went to the Appdata folder to look for the old preset data, but the previous version of photoshop has been wiped clean as well. All of my brushes, workspace settings, keyboard shortcuts, gone. I'm trying not to panic, but I think I've just lost years of presets.

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    Correct answer

    Hi

    It's possible that you got the 20.0.3 update that some people reported yesterday, someone here mention that it wipe their settings

    Latest version 20.0.2 or 20.0.3 | Photoshop Family Customer Community

    "DON’T DO IT! If you do decide to let it revert you back to 20.0.2, backup your settings, actions, plug-ins, and workspace settings. I did it and it wiped everything. Even though I can see the plug-ins in the folder, they’re not being seen by the 20.0.2 revert. I’m in the middle of restoring my Mac to the point before I did the revert. Going back up everything FIRST and wait to see WTF is going on from Adobe!"

    1 reply

    Correct answer
    February 9, 2019

    Hi

    It's possible that you got the 20.0.3 update that some people reported yesterday, someone here mention that it wipe their settings

    Latest version 20.0.2 or 20.0.3 | Photoshop Family Customer Community

    "DON’T DO IT! If you do decide to let it revert you back to 20.0.2, backup your settings, actions, plug-ins, and workspace settings. I did it and it wiped everything. Even though I can see the plug-ins in the folder, they’re not being seen by the 20.0.2 revert. I’m in the middle of restoring my Mac to the point before I did the revert. Going back up everything FIRST and wait to see WTF is going on from Adobe!"

    Participant
    February 10, 2019

    Yeah, happened to me a few minutes back.