Photoshop 2018 Memory Issue

[klausd52593774]

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

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[colincom]

HI and thank you for responding.

I did the Windows RegEdit procedure and VOILA!

I appreciate the prompt support.

Sincerely,

Colin Moore

[cv95159831]

Correct!!!!!

Finally, after days and days.... of working through the obstacles. There were so many hiccups that I thought the nightmare would win over the battle. But not, with Hannah (and her colleagues help), the problem was solved. I'm a happy customer!!

[colincom]

HI,

I did the suggested Windows RegEdit procedure and VOILA!

Thank you for your prompt response and support.

Sincerely,

Colin Moore

On Thu, May 24, 2018 at 11:29 AM, Ged Traynor <forums_noreply@adobe.com>

[Creative_Mind]

This solution worked for Photoshop 2018 with the latest Windows 10 update on my Laptop with 4 MB Ram!

Thank You!

Kevin

[felicias77784769]

IT WORKED!! Thank you!!! I needed that step by step, thanks!

[Tobedesigns]

Thank you very much, just started having the problem some days ago after updating my WINDOWS. This is a life saver bro. Thanks very much. Works like magic. Tobedesigns from Nigeria amitk55641637​

People, perhaps this is just a problem with WINDOWS and not ADOBE so, perhaps we could stop complaining about adobe that much.

Do well to copy the link and share with your photoshop friends.​

[angelas97939674]

I have the same problem since Windows update Microsoft are adamant the problem is with Adobe to solve I know a little about computers but feel not enough to solve this so am going to have to take it in to my local computer shop to be fixed and pay - so annoying

[ashleym48330203]

It worked Amit! Thank you for the help... you are a lifesaver.

[chadt21075983]

I'd be happier if Adobe would fix this issue themselves instead of me trying to put a band-aid on it. This issue happened to me yesterday with the new WIN 10 update. so frustrated with ADOBE.

However, Autodesk Sketchbook Pro works pretty darn well. - Chad T

[nicolel14332099]

I have the same problem. I reset my entire surface because i thought something was clogging my system (all i use it for is drawing so no biggy) and now all i have is Photoshop to start with and it is still giving me that error (saying i do not have enough RAM to do this action) when i try to magic wand or select or even save something.... Please help! I'm trying to make something for my mom for mothers day and i need Photoshop!

[chadt21075983]

Nicole. Autodesk Sketchbook Pro is now FREE. It doesn't have, say the band-aid or magic wand but it is still a pretty good art program. you might look at Krita as it is free to use too.

I am only recommending this because. Well if PS cc doesn't work and people need to work. these are good free alternatives. I shouldn't be expected to patch it up a program I both need and pay for, just so I can do my job.

I have not been so frustrated with a customer service as Adobe with their copy and paste responses. I hate to get on a high horse. I do work as a contract artist professionally for the animation studios. and when I don't work, I do not get paid. and I get paid by the hour. this has actually cut into my paycheck this week. the cost I'd say now out weighs what I paid for an entire years subscription to the full Adobe Suite.

- C

[artbyv]

The script posted worked for me. Thanks for the help!

[ran_bar]

After being an idiot... (:

tried many suggestions above wich didn't work
FINALLY realized my mistake
the DWORD workarounf worked !!!
just make sure you use a 32bit !! DWORD
i have a 64bit machine/OS so i thought i should choose a 64bit DWORD... NOOOOO.

so 32 bi3 DWORD
insert your RAM size in DECIMAL and .... great work !!!

Thanks a lot.

[Malisa26]

People if you do not work when you create a file in folder 120 try everything doing the same thing in folder 110, it worked for me, good luck and thank you

[cv95159831]

Please tell me where I can find that folder....  😉

[Malisa26]

it should be above folder 120

[cv95159831]

Problem not solved.....

[kevinh27308349]

For anyone this solution has NOT worked for, check to see if you have multiple versions under the Photoshop folder in the Registry, ie. 120, 110, 100, etc. I tried MULTIPLE times to adjust my 120 as the answer suggested, but it made no difference. It wasn't until I went in to my 110 and added the 32 Dword that it worked for me. Also, as someone who doesn't know **** about computers, I have seen instructions that tell you to put 24000, and others that tell you to use the size of your RAM. I think I have a 4gb so I ultimately used 4098 as opposed to 24000.. Not sure if that matters.

JJMack​ klaus clearly stated multiple times that he was unable to even access the performance menu to begin with

[stefaniac81]

Thank you so much!!! This was exactly my problem and you solved it! Grazie infinite!!!!

[SixdaysNL]

Thanks a lot, this fix worked for now.

@Adobe

Kind of an embarrassing bug! I have it on both my laptop and PC, took me some hours to fix it....

[markl35035581]

I trid to do this, but I don't have a PHOTOSHOP option in my registry. I have ELEMENTS ORGANIZER and PHOTOSHOP ELEMENTS. Neither key has the associated choice you do??? I'm running Windows 10 with the latest upgrade.

[Akash Sharma]

Hi markl35035581,

Sorry that you cannot add the registry edit for Photoshop as it is not showing up in the Registry Editor.

Have you updated to the latest version of Photoshop CC 19.1.5 as that should fix the earlier error message as mentioned above?

I'd recommend that you reinstall Photoshop from the Creative Cloud desktop app and let us know if that helps.

Thanks,

Akash

[Test Screen Name]

MarkL these instructions are for Photoshop CC not Photoshop Elements. Don’t mix up these very different products!!

[123Allan456]

This issue just popped up and drove me crazy.  I get nervous editing the registry.  I followed your instructions and things now work.  Thank you.

[Test Screen Name]

If you have Photoshop CC the latest update should fix it, no need for registry changes or anything.