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Photoshop 2020 (21.0.1) 'eating' files - macOS Catalina

New Here ,
Dec 04, 2019 Dec 04, 2019

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Anyone else having an issue where they save a PS file and it gets to 99% and just hangs there forever? Occasionally it will sit at 0% and not move but mostly it gets to 99% then crashes, causing the original PS file to be 'eaten' and destroyed. When I restart PS and re-open the file, I just get a single layer that looks like the Bifrost bridge in Thor. Im in PS 21.0.1 - Catalina 10.15.1. Screenshot of what my files end up looking like is attached.

 

Screen Shot 2019-12-04 at 12.35.19 PM.png

 

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Adobe
Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Hi Warren,

Sorry to hear about Photoshop freezing, could you please try enabling "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Also, where are you saving the file? Internal drive or External?

 

What's the size of the files that you're saving in Photoshop?


Regards,
Sahil

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Unfortunately, that does not work. Files are saved to an external drive and are only 12-15 Mb in size.

New screenshot attached. After changing to Legacy Compositing and restarting PS - I still get hung up saving at 99%.

 

Screen Shot 2019-12-04 at 2.01.59 PM.png

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Community Expert ,
Dec 04, 2019 Dec 04, 2019

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Don't save directly to an external drive. Save locally, then move.

 

Although saving to an external drive should normally work, it's risky and not recommended. And apparently there's a Catalina issue involved here as well.

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