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Photoshop 2020 Blank work-space issue: Black Screen

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?Screen Shot 2019-11-14 at 4.18.02 pm.png

 

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Bug, How to, Mac, Performance, Problem or error

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correct answers 2 Correct answers

Community Beginner , Nov 14, 2019 Nov 14, 2019
Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

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Adobe Employee , Feb 06, 2020 Feb 06, 2020

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Absolute Legend, thank you! 🙌🏾

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New Here ,
Mar 29, 2020 Mar 29, 2020

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You are brilliant! Thank you.

 

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New Here ,
Mar 31, 2020 Mar 31, 2020

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It worked! Nice, but now that we uncheck this, what was it for?

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Thank you, thank you, thank you!!  You're a lifesaver!!

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New Here ,
Apr 18, 2020 Apr 18, 2020

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dude! you're my prophet!

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New Here ,
Apr 20, 2020 Apr 20, 2020

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OMG, I thought I'd to have to spend hours and irritate my tech friends with this problem . . phew, worked like magic.. 

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New Here ,
May 08, 2020 May 08, 2020

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Perfect! Thank you! 

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New Here ,
May 09, 2020 May 09, 2020

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Many thanks - unreal that my first experience of Photoshop 2020 is that all my work is blank. 

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New Here ,
May 23, 2020 May 23, 2020

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THANK YOU!!!!

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New Here ,
Jun 09, 2020 Jun 09, 2020

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Thank you!!! It helped 

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New Here ,
Sep 02, 2020 Sep 02, 2020

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I was having the same problem. This fixed the problem.  

 

Adobe should give this suggestion on when people download there app.

 Thank You,

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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Having the same issue only when i click away from photoshop. So if i go to google something or check my copy doc in word, the artwork disappears until i click on the artbord again. This solution did not work for me. PLEASE HELP!

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New Here ,
Oct 28, 2020 Oct 28, 2020

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Thank you!  Your's is the first answer I finally found that work after combing multiple sites and answers! Problem finally resolved!  Yippee!

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Just upgraded to Big Sur yesterday, and PS 2021 a few days ago. Working fine for a while then the Big Black Box appeared today. Did as you suggested, had to quit and reopen, then it worked. After a few minutes, random gray boxes appear but disappear if I click around the page. Went back in and rechecked 'use graphics processor' and so far, no black box but yes, still gray boxes. Or, if you prefer, "grey" boxes.

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New Here ,
Dec 12, 2020 Dec 12, 2020

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Thanks!!!

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New Here ,
Aug 21, 2021 Aug 21, 2021

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Thank you!!! This is the only thing that has worked.

 

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New Here ,
May 30, 2020 May 30, 2020

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I can't tell if my problem is the same as everyone's problem here but what's happening to me is my documents are blank everytime PS gets focus. So if I flip off of PS to another program and then back to PS the docuement is blank. Lots of clicks bring it back. Some of the toolbar icons (not all). Hiding or unhiding guides. One you click something the image appears. Quite annoying. Yes I've restarted both PS and my computer. I have 16 gigs ram. Doesn't have to be large file. Thanks in advance! - Blu

 

Screen Shot 2020-05-30 at 9.07.20 AM.png

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New Here ,
Jun 08, 2020 Jun 08, 2020

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I have the same issue! As soon as I click off Photoshop to access another program this happens. Have to hide/unhide a layer to get everything back 😕

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Yes! This is exactly what's happening to me. 

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Explorer ,
Jul 08, 2020 Jul 08, 2020

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Same thing happening to me and it's infuriating. Not only does this happen every single time I switch/flip to another application (like a Finder window); but text areas go black momentarily when I attempt to edit text. I've tried every solution on this thread that I could find and nothing works. This is killing my efficiency and workflow. In order to get PS to render my workspace I have to zoom in/zoom out to make everything reappear, or do some other random action. This means if I'm trying to drag/drop files onto an Artboard, when I flip to the Finder window, and then come back, I can't see where I'm dropping anything, it's gone.

 

I've never had any problems running anything on this Macbook Pro, not in 5 years. It runs everything I can throw at it and it's meticulously maintained. Here are the specs:

  • MacBook Pro (Retina, 15-inch, Mid 2015)
  • 2.5 GHz Quad-Core Intel Core i7

  • 16 GB 1600 MHz DDR3

  • AMD Radeon R9 M370X 2 GB

    Intel Iris Pro 1536 MB

At this point I have no idea how to troubleshoot something as large as Photoshop. Everything just always works on this system. Should I just uninstall the latest version? This absolutley sucks.

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Adobe Community Professional ,
Nov 19, 2019 Nov 19, 2019

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Check on "Legacy Composting" in Performance > Preferences

Sometimes the new compositing engine doesn't work too well on some systems and you see that blank screen as a result.

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New Here ,
Nov 26, 2019 Nov 26, 2019

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This worked for me, thanks!

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New Here ,
Dec 18, 2019 Dec 18, 2019

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This corrected that issue for me.  I was setting up a new MacBook with Catalina and was getting frustrated that problems would arise after finally moving on from an older (and now slower) MacBook. Thank you for posting!

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New Here ,
Jan 29, 2020 Jan 29, 2020

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This is the solution that worked for me too.
Thanks!

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New Here ,
Jul 20, 2020 Jul 20, 2020

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The other solutions in this thread didn't work for me, but this one did! Thank you!!

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