Photoshop 2020 cannot open files using Open command

Forum|Forum|6 years ago
January 20, 2020
2 replies
2009 views

I recently discovered some problems in Photoshop 2020.
I cannot open an existing file on my computer using the Open command from File Menu.

When I try to use the Open command, I receive the following message: Could not complete the Open command because of a program error.

I cannot not open documents I'm already working on.

It's no problem if I'm creating a new document, but I can't save the newly created document.
When I use the Save as command, nothing happens. Basically, if I keep working it is impossible to save what I'm working on.
I uninstalled Photoshop from my Adobe account and installed it again but the problem still persists!

Has anyone recently encountered such problems?

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Sahil.Chawla

Community Manager

Hi there,

That should not be happening, as you're getting a program error in Photoshop everytime you try to opena file, could you please let us know the operating system you're on?

Please try the steps shared by Nancy and let us know how it goes.

Also, where are the files stored local drive or external drive/network? If the files are stored externally or ona network, try moving them to the local drive and then try opening a file to see if it works.

Regards,
Sahil

M

MihaelaMOAuthor

Participating Frequently

I am usisng MacOs Catalina. I recceive the message every time when I try to open a file. The files that I try to open are all in my computer (local drive).

I will try the steps indicated by Nancy and will come back if it worked.
Thank you very much