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Photoshop 2020 close at start

New Here ,
Mar 23, 2020 Mar 23, 2020

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As said in the title, Photoshop keeps closing right after starting. Not leaving any message. I've tried re-installing PS and Cloud. Updated my Nvidia driver.

I've been searching for a long time on the forum, but it seems like nobody ever had the same problem as me.

 

I've been looking through the events, and here's what I get :

 

- <System
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2020-03-23T16:09:40.463874400Z" />
  <EventRecordID>20808</EventRecordID>
  <Channel>Application</Channel>
  <Computer>LOUISPC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Photoshop.exe</Data>
  <Data>21.1.1.121</Data>
  <Data>5e6aaeba</Data>
  <Data>dynamic-torqnative.dll</Data>
  <Data>0.0.0.0</Data>
  <Data>5e3ab1e5</Data>
  <Data>c0000005</Data>
  <Data>0000000001093c73</Data>
  <Data>4774</Data>
  <Data>01d6012d6e99bc93</Data>
  <Data>I:\Logiciels\Adobe\Adobe Photoshop 2020\Photoshop.exe</Data>
  <Data>I:\Logiciels\Adobe\Adobe Photoshop 2020\dynamic-torqnative.dll</Data>
  <Data>bb69d552-e22c-431d-bbf2-66ea87853745</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
 
 
It looks like the problem comes from the file "dynamic-torqnative.dll"
I tried moving it away and launching, but it looks like Photoshop can't launch without it.
 
I've been searching for about 2 hours now, and I'm stuck with this.
If someone has something that could help me, it would be awesome. Thanks

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LEGEND ,
Mar 23, 2020 Mar 23, 2020

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Without any system information nobody can tell you much. Since the data only indicates a generic "could not load image" Windows error with no specific other info, this could literally be anything from insufficient permissions, your system's DLL loading policies, broken drivers, incompatible processors, missing third-party DLLs and what have you. As a start I'd look into your Windows security settings or the relevant section of the event viewer. If the DLL gets blocked or not loaded you'll see something there.

 

Mylenium

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New Here ,
Mar 23, 2020 Mar 23, 2020

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My User Account Security settings are set to default : (Yes I'm french)123.PNG

I tried putting it all the way down, but it didn't change anything.
Where do I have to go to lookat the "relevant section" of the event viewer ? I'll upload any helping screenshot.

Thanks for your answer.

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Hi, i have the same issue as you mentioned!

Just leave the Remote Adobe Support after 3 hours trying to fix that, but no fortune about it.

Seems the problem is about "dynamic-torqnative.dll" that is not present in the older versions of Ps.

So i still wait an intervent, meanwhile i use cc2019 that is good as well.

Keep in touch, and cross the fingers!!!

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New Here ,
Jun 23, 2020 Jun 23, 2020

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I have exactly the same issue since last update to 21.2 . 
It seems on each update, it brings new issues and my computer seems to be more and more slower on LR and PS.
Have to uninstall completely, and reinstall PS on previous versions to make it work...
French too. On Windows 10 64, HP probook 850G4, intel graphics, 16go ram core i5. It's not the best computer for it, but it worked... before...

I'm losing my temper....

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