Participant

Answered

Photoshop 2020 custom tool presets keep resetting to default

Forum|Forum|6 years ago
November 23, 2019
18 replies
13264 views

Hi, i just update to current PS from PS2019 2 days ago. I work a lot with custom tools preset (especially for type tool). Ever since the upgrade/update, the custom tool keep resetting everytime I exit/restart photoshop.

While it's not like a huge deal breaker if I do remember to save my presets, it is very annoying to have it keep resetting... not to mention 2020 has crashed twice on me after updating. (and with the crash, come the reset)

Didn't see any similar topics while I was browsing for solutions, just wondering are there anything I can do to stop photoshop to keep resetting my custom tools when I exit/restart photoshop? This was never a problem until this update.

Edit: Feb 20th '20. After updating photoshop with the Feb update and tested it out several times, I can confirm my presets doesn't reset anymore

{Thread renamed by moderator}

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: Photoshop desktop

Show previous replies

R

r-bin

Legend

There are hardly any of the developers here.
Everyone who has such a problem (and everyone has it absolutely, because this is a bug) write this on this site

https://feedback.photoshop.com/photoshop_family

Or confirm in similar topics, for example

https://feedback.photoshop.com/photoshop_family/topics/clone-tool-presets-dont-save

P.S. This is not interesting for me, I do not use the PS2020 and other CC versions due to completely different bugs.

M

mxbambi

Participant

Ehm...

Adobe? Is anyone reading this thread?

For the record: we are (professional) customers, and we are paying (real money) for a buggy product. In case this is somehow important for anyone working @ Adobe.

This is ridiculous.

A

andreas_zafeiratos

Participating Frequently

Same for me... Seems like Tool Presets are "frozen" to the state they were when I installed 2020. If I change anything they revert upon PS restart. This needs to be solved.

omfoltz

Participant

Exact same problem at work. And at work, I don't have permissions via Adobe Enterprise to manage my apps, so I can't revert and reinstall as described by @petramhg

674654

Participant

Have exact same issue. on both Mac and Windows.

M

mxbambi

Participant

** PUSH **

(Sometimes it feels like yelling around stuck in a deep well in the woods...)

Did somebody get response from anyone at Adobe?
This problem is VERY annoying, especially for people who have to work with tools professionally.
Is there any workaround or fix by now?

B

bopx

Participant

I'm having the same problem and its driving me crazy. Adobe your program is BROKEN this is not user error please fix it. I've gone through every thread about this topic and nothing works. Just did a fresh install and the only thing it did was waste my time. I should not have to use an old version when I pay for new versions. I can't believe how little support Adobe actually provides. They've made it literally impossible to report bugs like this directly to them, you just have to hope an employee happens to see the forums??

D

Dave-G

Participant

I had this problem when I first updated to V21.0 and spoke to Adobe, the technician was helpful once I showed him what was happening and said it would be fixed in the next update. He didn't said which one!! I'm getting very annoyed now.

David

B

Brimoo

Participating Frequently

I was also told this would be fixed in 20.1.2. I have done the update and am still being reset to default every time. I'm having to spend an hour loading all my custom brushes and shapes before I can even begin working each day

Sahil.Chawla

Adobe Employee

Hi Ryan,

That seems unexpected, as the custom tools are resetting to default, could you please try resetting the preferences of Photoshop and let us know if it helps? Preferences

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

R

RyannsAuthor

Participant

Hi Sahil,

I have reset the preferences following the dialogue, then load my custom tools preset and exit photoshop. Upon restarting, it is still reverting back to default. So that doesn't solve my problem. I have also tried loading it from the cogwheel from the actual tool (refer to screenshot) instead of my usual Edit > Preset Manager > Tools. (Both method still see the custom tools reset to default upon exiting and restarting photoshop)

PetraMHG

Participant

Ive been having this same problem, ive done a fresh windows install and then installed the new photoshop version (21.0.1) and my tool presets upon loading, keep resetting to default on each restart. Which is odd since i had this version before windows reinstall and had no problem. I even saved these tools from the same version that now has that bug.

But, Ive found a work around for this, atleast it worked for me.

What i did was i uninstalled the new version and installed the old version of photoshop (20.0.7) and then loaded my tools and settings in it, restarted it, and saw the tools and everything worked. Then i installed the new version of photoshop (which is a separate install) and told it to use my old presets and customizations, and lo and behold, upon using the new version, the tools didnt revert back to default on restart.

So i just uninstalled the old version, and now i can use the new version of Photoshop along with my tools.

Hope this solves your problem as well.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded