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Answered

Photoshop 2020 custom tool presets keep resetting to default

Forum|Forum|6 years ago
November 23, 2019
18 replies
13264 views

Hi, i just update to current PS from PS2019 2 days ago. I work a lot with custom tools preset (especially for type tool). Ever since the upgrade/update, the custom tool keep resetting everytime I exit/restart photoshop.

While it's not like a huge deal breaker if I do remember to save my presets, it is very annoying to have it keep resetting... not to mention 2020 has crashed twice on me after updating. (and with the crash, come the reset)

Didn't see any similar topics while I was browsing for solutions, just wondering are there anything I can do to stop photoshop to keep resetting my custom tools when I exit/restart photoshop? This was never a problem until this update.

Edit: Feb 20th '20. After updating photoshop with the Feb update and tested it out several times, I can confirm my presets doesn't reset anymore

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Correct answer PECourtejoie

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: Photoshop desktop

A

adobegeek

Participant

Seriously, this happens after every update or patch. My custom workspaces disappear, tool settings are randomly reset. Total waste of time and energy getting stuff back to my version of 'normal'.

U

ufuk0101

Participant

Hi, could you solve this problem?

C

ChipDip

Participant

Hi there - Tried everything and it didn't work UNTIL I realized that this data must be cached locally somewhere because I have this version on my home and work PC with the same log-in. I dug around a bit and found that SURE THING - there was a .tpl file in the following folder (you have to show hidden files and folders to find it):

C:\Users\* YOUR USER NAME *\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

I deleted this cached .tpl file and even after restart, I have my tools working again. Not sure it will keep tweaks from here out, but atleast I have my essential brushes.

PECourtejoie

Community Expert

Hello, @ChipDip, did you update to 21.1 and were you still affected by the issue? Do you know when that .tpl file was created?

L

Lawrence46

Participating Frequently

Before I go to the trouble of re-opening my strip to open all the Photoshop tools that are now hidden, (you know, the ones that always used to be available from the start), is there a way to have Photoshop open with the entire strip of tools open at one time without me having to go into Preferences or whatever? I have a new monitor that should fit all the tools at one time. ... like it used to be. I don't understand the thinking that now hides a good portion of the tools that I tend to need to access on a regular basis. It never seemed that complex a deal, for example, to switch the selection rectangle to a circle, but now it is. Plus monitors have gotten bigger these last many years. I just would like a solution to work around the initial limited tool setup.

Using Photoshop 21.1.1 on a Mac

Thank you

N

nolcon

Known Participant

No cigar for you... I AM running V21.1 and still have to reset my tool preferences every time I start Photoshop. For something I pay almost $60 a month... seems like Adobe could fix this NOW!

L

Lawrence46

Participating Frequently

Greetings,

I am also running Photoshop 21.1... I will read what you suggest, but it is definitely still happening to me. Frustrating. Maybe there is a button I should click to hit SAVE before leaving preferences, but I've never had to use that in previous versions.

PECourtejoie

Community Expert

Hello, can you post a thread on Adobe Photoshop Family listing presets and 21.1 in the title, to let engineers that the problem persists.

Which preferences are problematic, all of them?

Can you post the contents of help>system info?

PECourtejoie

Correct answer

Community Expert

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: Photoshop desktop

B

Brimoo

Participating Frequently

No there isn't. The problem is still happening

JanineG.

Inspiring

OMG Halluhja! Finally I am seeing people having similar issues with PS 2020. EVERY TIME I open PS, on my WIN PC or WIN laptop, it resets the panel to it's default values. It all started with resetting the layers panel, shuffing all my custom, neatly organized layer styles into one folder calling it 'Your Styles', resets the panel settings and adds the default layer styles.

Yesterday, it started to wipe out all my brushes, leaving me with only the default brushes, and also restting the swatches panel.

I have done so much troubleshooting which did not make one bit of a difference, even unistalled the whole CC suit and starting from scratch.

Adone support, well, all I can say is I do not have time to wait hours for someone to actually answer my support chat. Tried twice patiently, for neary an hour but gave up! It also seems that ths thread is no longer monitored by Adobe, great!

*sigh

RG

Janine

JanineG.

Inspiring

Wow, I nearly fell off my chair this morning, seeing another thread on the Photoshop Family website. I thought this issue only started happening with the update to PS 2020!

The bug was reported over a year ago in that thread! I can't believe it has not been fixed in such a long time!

Photoshop CC 2019: Brush Panel keeps resetting

Janine

lollozip

Known Participant

Same problem here. It is not fair. I have created a special brush making many different versions and I saved it in my tool presets as usual. Now I am in the middle of a work and just because I gave PS a break, my brush is gone and I can't remember all the options I used. Adobe, my painting will have different brush styles all around, thank you very much.

L

Luis Salas

Participant

Same issue here!. Just wanted to add to the noise so Adobe might help us.

R

r-bin

Legend

Have you read this post?

Photoshop 2020 custom tool presets keep resetting to default

A

andreas_zafeiratos

Participating Frequently

After the most recent update the situation remains the same. No fix 😐

ha1972

Participating Frequently

Same issue, no fix for me either - old default tool presets keep coming back again and again 😞

N

noisecraft77

Participant

solved it this way, rename yout tool presets to Default Tool Presets.tpl and copy-replace it to program files/adobe photoshop/required , and your favorite tool presets will never leave you again))

A

abinizibrahim

Participant

This solved my issue. Thanks a lot.

djile

Known Participant

I had the same problem, and i tried absolutely everything and nothing worked.
I ended up installing windows 7 and I solved this problem, but I still have a problem with masks and brushes that aren't soft, many problems with banding... at first i thought i had solved the problem but i didn't.
I have a 10 bit monitor and a graphics card so hardware is not a problem. Photoshop is full of bug problems.
Same problem on PC and Mac, SAME!
I've tried everything from adjusting to preferences, installed drivers, new installation windows 10 pro, 7 pro, every update, with and without monitor calibration, everything...

bettinab107956

Participant

Same issue here. Latest version of PS CC 2020 on a recently installed Win 10. Tools and other settings keep resetting to default upon exit/restart. Very annoying.

This is ridiculous. @Adobe, this is clearly a known bug. Please release a fix or at the minimum address how we can solve this issue without having to revert to older versions of your software.

A

andreas_zafeiratos

Participating Frequently

Still no sign of movement or answers...

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