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Deeshan Sharma
Participant
April 2, 2020
Answered

Photoshop 2020 export as error: An Unknown error occurred

  • April 2, 2020
  • 25 replies
  • 60965 views

Every time I press Shift+Ctrl+W to export my file it shows "An Unknown error occurred" in preview section and it is not file specific it is occurring since yesterday night I  using Windows 10 Pro and Photoshop version 21.0.2.57

    Correct answer Mohit Goyal

    Hi all,

     

    We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

     

    Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Thanks,

    Mohit

    25 replies

    Show previous replies
    J
    jasonm79204798
    Participant
    December 17, 2020

    I am a working profeesional and I just updated to the new Photoshop 2021 version and I cannot complete simple tasks or export becuase of this issue of "Unkown Error Occured"......... Please help....... it happens with many different things (too many to list) and is preventing me from everything atm 

      Lowri K
      Lowri K
      Participant
      December 17, 2020

      I also have the same issue, the only work around that I and others could do was to uninstall Photoshop and then reinstall an older version - the issue gets resolved then. It's the best thing to do atm while there's no solution to this problem.

      J
      jasonm79204798
      Participant
      December 17, 2020

      Thanks Lowri_K!

      I appreciate your help! Although I clicked "remove older versions" when I updated on the cloud 😞

      Ahhhhhhh... humanity is way too reliant on technology, or at least us Graphic Designers and Creative Professionals. I need work to work 😞

        A
        alysonh90090318
        Participant
        December 14, 2020

        I'm still dealing with this , I've tried all the recommendations but they didn't work. What's working ( for the moment anyway) is flattening the image and exporting it that way. I don't have any idea if it's going to continue to work through. This problem is popping up with some files but not others. 

          D
          Dung98A7
          Participant
          February 3, 2021

          this works for me: 

          Go to Edit>Preferences>Performance and uncheck the graphic processor option from there and relaunch the application. This will fix the problem with the healing brush as well.

            H
            Hello&Goodbye
            Participating Frequently
            February 5, 2021

            This workaround doesn't work consistently for me – one day it does, the next it doesn't. As well as toggling Use Graphics Processor off, I've also tried toggling all settings in the Advance Settings dialogue box and nothing works.

            D
            defaultfq9l5tfb6lzv
            Participant
            December 11, 2020

            Same problem here. Turns out that exporting is kind of a essential basic function, huh? It's finals week, so thanks for the heart attack, adobe.

            I'm using "save for web" as a workaround for .JPGs.

              meganb82635852
              meganb82635852
              Participant
              December 11, 2020

              Same! I was using this feature a few hours ago and now I get an error.

                K
                Kay5E7D
                Participant
                November 25, 2020

                ADOBE NEEDS TO ADDRESS THIS!!!  It makes the program totally useless.  I was designing and exporting just fine until it stopped suddenly working and now I have useless psd files that get me know where with my work.  Have tried all community suggestions: 1) checked preferences; 2) didn't hid any layers; 3) updated software; 4) uninstalled and reinstalled; 5) merged all layers into one.  Nothing is working.  Please Adobe fix your flagship product!

                  keirstinp3
                  keirstinp3
                  Participant
                  December 10, 2020

                  I am having the same issue. I just had a new update happen yesterday. It was fine earlier today and working but then just now it stopped working and I get the error message. I too would love to get a solution on this. 

                  Lowri K
                  Lowri K
                  Participant
                  December 14, 2020

                  I am also having the same issue. Just updated to Photoshop 2021, and now I cannot export anything without this error message. Photohshop really cannot be used to its full potential with this problem, as I can't export my work as PDFs now - which is what I needed it to do.

                    nikunj.m
                    Community Manager
                    nikunj.mCommunity Manager
                    Community Manager
                    April 3, 2020

                    Hi there,

                     

                    We are sorry about the experience due to the error while trying to use Export As. 

                     

                    Please update Photoshop to the latest version (21.1.1) through the Creative Cloud desktop app and check if the issue persists. You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html

                     

                    Please backup your preferences prior to resetting them. You can check: https://helpx.adobe.com/photoshop/using/preset-migration.html

                     

                    Regards,

                    Nikunj 

                      M
                      max5C38
                      Participant
                      November 23, 2020

                      If you're on Windows like me, I find it helps to go into your task manager and close all Photoshop processes. Then start Ps again and try the export.  

                      Y
                      YOuNG_iMaN28
                      Participant
                      December 30, 2020

                      Thanks alot @max5C38, it did work on me. I thought I'm gonna lose the edits cause either I can't save it, LOL. But thanks to your help, I appreciate it!

                       

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