Participant

Answered

Photoshop 2020 export as error: An Unknown error occurred

Forum|Forum|5 years ago
April 2, 2020
25 replies
61158 views

Every time I press Shift+Ctrl+W to export my file it shows "An Unknown error occurred" in preview section and it is not file specific it is occurring since yesterday night I using Windows 10 Pro and Photoshop version 21.0.2.57

Correct answer Mohit Goyal

Hi all,

We're happy to announce the release of Photoshop 22.1.1 which includes the fix for Export As error: An unknown error

Here's the list of all fixed issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Thanks,

Mohit

markn71508181

Participant

I was still having an issue with 'export as'.....they do seem to have added 'export layers to files' which works in same way 👍

paigegrace

Participant

I'm also having this error. Inexcusable. After 2 years of complaints. And yes, I have a fresh install of Photoshop, am on the cloud service, and have the latest version. PLEASE Adobe, respond to this with some substantive help.

swididdsd

Participant

Wow, very surprised to see users have been having this issue for at least 2 years without a fix, despite the explainations provided. This error has completely halted my work on a project, and the error doesn't even occur consistently. It's a gamble if it will work fine, or the "Export As" window becomes unusable. Pretty frustrating.

P

Paul23422040cbhn

Participant

23.2.1 still has the issue... this is a brand new imac fresh install both computer and photoshop / creative cloud

iMac (Retina 5K, 27-inch, 2020)

3,6 GHz 10-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500 XT 8 GB

T

Tulpnic

Participating Frequently

Hi there Paul.

Seems we have the same computer or very close.

iMac (Retina 5K, 27-inch, 2020)

3.8 GHz Intel Core i7 de 8 núcleos

64 GB 2667 MHz DDR4

AMD Radeon Pro 5700 8 GB

Mine is brand new too and I have the same problems you have....

I had the same issue with the latest Photoshop version and I was driving crazy, I tried almost everything I could think of and nothing. I was having all the problems described in this thread for days. I decided to take my time and go back and forth to different versions testing them and see if the problem was there and yep, I think I found something. Seems that before the 23.2 version everything was fine and then, out of the blue, in versions 23.2 and 23.2.1 there is no way to do anything in photoshop.

So if you have the same problems or similar here is a way I managed to sort this out. Although I don't know how this will affect me in the near future as the versions keep progressing. Will the Adobe team address this issue? Or Am I stuck from now on? I wonder how they opperate....

Anyway, I hope that works for you at least for now.

scottb14143002

Participant

I've been using 22.5.1 for several weeks and I just started having this issue. One thing I am noticing is that it seems to happen with larger PSD files. For example, the one I've been using is about 1.4GB, but when I rasterize all of my layers it drops down to 20MB and i don't have the export error. I've also opened several other files that are way lighter as a test and they all exported fine too. Maybe check your file sizes and maybe together we can narrow it down to a certain size causing the problem.

As a side note, I plan to do another test by saving all of my layers (non-rasterized) to linked smart objects to see if I an reduce the file size but still use the full sized layers. I just want to make sure it's not a problem with the objects on my layers instead of just a file size issue.

scottb14143002

Participant

To follow up....I tried saving my files to linked smart objects and it did reduce the file size (19MB), but it did not solve the export error issue, so it must be more than just file size. For now I'm going to rasterize my layers, then export, then undo the rasterization. It'll be faster than exporting one artboard at a time.

War Unicorn

Community Expert

If you stamp all your layers (Ctrl/Cmd + Alt/Opt + Shift + E), then try to export, does the problem still occur? I'm just curious. (Be sure to target the topmost layer first; it always puts the stamped image above where you've selected in the Layers panel.)

A

Andrea5E40

Participant

Over a year later from the first post, and the issue is still occurring. I just updated to 22.5 and I'm getting the "an unknown error occured".

S

SecondNaturePhoto

Participant

Hey! So I just ran into this issue myself, The cure for me was Edit/Purge/All
Just clearing the scratch disks solved this for me! I hope this helped

H

Hello&Goodbye

Participating Frequently

Purge/All doesn't work for me at all – I tried it several times.

As for the supposed fix, this issue is still happening in version 22.4.2.

RoyceMedia

Participant

I was having the same problem and i tried everything everything in this chat was saying to do and nothing was working, untill i tried flattening the layers, then everything exported perfectly lol

X

xaxer

Participating Frequently

The fix for me was to create a new artboard, and then drag all the layers from the non-exporting artboard to the new one.

halshark

Participant

I can't export a certain group from a Photoshop file. It's just this one group, and duplicating it or putting it into a new .psd file does not help. This has been happening since version 22 released.

What are you doing with your apps, Adobe? All these updates and they fix nothing.

halshark

Participant

Putting the layers into a new group solved it for me. Ugh.

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