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ubau155552
ubau155552
Participating Frequently
November 28, 2019
Answered

Photoshop 2020 freezes after selecting Select and Mask... (grayed out menus)

  • November 28, 2019
  • 2 replies
  • 783 views

Hello community,

 

After using the Quick Selection Tool to select the portion of a photo that I wnat to mask, I hit Select and Mask and.... Photoshop greys out. The menus above and to the right of the photo are greyed out and Photoshop freezes. The only way out of it is force quitting. Any suggestions?

 

I've already tried resetting the preferences and uninstalling/reinstalling. Thanks!

 

Processor: 

2 GHz Dual-Core Intel Core i5

Memory:

8 GB 1867 MHz LPDDR3

Graphics:

Intel Iris Graphics 540 1536 MB

 

This topic has been closed for replies.
Correct answer Akash Sharma

Hi there,

 

Sorry that Photoshop 2020 freezes after selecting Select and Mask. 

 

Could you please turn on the Legacy Compositing option in Performance preferences?
Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.
 
Let us know how it goes.
 
Thanks,
Akash

 

 

2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
December 4, 2019

Select and Mask is OpenCL-driven (executed in the GPU), so probably a video driver problem. Bugs can be triggered by new calls from the new Photoshop version, while passing undetected previously.

 

Obviously it could also be a Photoshop bug, but then more people should see it.

 

Unfortunately you can't update or roll back the video driver separately in MacOS, it's integrated into the OS and tied to OS updates.

Akash Sharma
Akash SharmaCorrect answer
Legend
November 28, 2019

Hi there,

 

Sorry that Photoshop 2020 freezes after selecting Select and Mask. 

 

Could you please turn on the Legacy Compositing option in Performance preferences?
Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.
 
Let us know how it goes.
 
Thanks,
Akash

 

 

ubau155552
ubau155552Author
Participating Frequently
November 29, 2019

Hi Akash,

 

I still get greyed out, not as often though. It's not happening everything I click Select and Mask, but often enough. I also turned off Use Graphics Processor. Would that help? And any reason as to why this is happening in the first place? Thanks a ton for the help.

 

Best,

Uba

E
Earthstomper
Participating Frequently
December 11, 2019

Hi Uba,

 

This is not a usual experience. 

 

Could you try resetting Photoshop's preferences & see if it helps? 
https://t.co/ulJI7cGn1G

You may want to backup your settings beforehand: 
https://t.co/4dX7gkr36D

 

Thanks,

Akash


I am sorry to jump in here but have exactly the same problem. When I try  Select - Subject - Layer Mask - Select and mask the last step results in freeze and grey out of window. The brushes are there but no screen to make adjustments.

 

Have tried all recommendations as well as working through all the GPU troubleshooting but the feature still freezes and greys out. I have the latest version of PS fully updated and have also gone as far as installing a new graphics card - GeForce GTX 1650 OC 4G. It is driving me mad.

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