Skip to main content
carlos yabibs60816560
carlos yabibs60816560
Participant
November 7, 2019
Answered

Photoshop 2020 gradient BUG

  • November 7, 2019
  • 9 replies
  • 8298 views

When i try to change the colors in the gradient editor box PSD freezes. With the previous version gradients works normal, but now i have to force quit

    This topic has been closed for replies.
    Correct answer jane-e

    The update to 21.0.1 (released this morning) should fix this bug. Please try it and post back.

    ~ Jane

    9 replies

    brimacthrives
    brimacthrives
    Inspiring
    August 17, 2020

    This issue is back. It happened to me several times last week before I updated my OS today and it just now happened to me again (after updating my OS to the latest).

     

    Running Catalina 10.15.6 and Photoshop 21.2.1

      T
      tim.vanhalewyck
      Participant
      November 12, 2019

      Thx, it's all working now!

      jane-e
      Community Expert
      jane-eCommunity ExpertCorrect answer
      Community Expert
      November 11, 2019

      The update to 21.0.1 (released this morning) should fix this bug. Please try it and post back.

      ~ Jane

        C
        coverville
        Participant
        November 11, 2019

        I can confirm it fixed the issue for me. Was getting the freeze when I'd edit an existing gradient filter applied to a layer. Crashed, tried again. Crashed, and found this discussion. Updated to Photoshop 20.0.1 on my Catalina MacOS, and the problem has been solved.

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        November 9, 2019

         

        Hi carlos_yabibs60816560, CarlosGordillo , and tim.vanhalewyck

         

        There is separate forum for bug reports, and I see this bug was posted there three hours ago.

        https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-0-0-problems-with-changing-a-gradient

        Please add to that post with voting and comments, including your OS, whether or not Legacy Composting worked, and other pertinent information.

         

        ~ Jane

          carlos yabibs60816560
          carlos yabibs60816560Author
          Participant
          November 9, 2019

          Done

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          November 8, 2019

          Hi carlos_yabibs60816560, CarlosGordillo , and tim.vanhalewyck,

          What OS are each of you on? I can't get it to crash on my Mac when I edit a gradient. I did observe the issue at Adobe MAX.

          ~ Jane

           

           

          Trevor.Dennis
          Community Expert
          Trevor.DennisCommunity Expert
          Community Expert
          November 8, 2019

          It might be helpful to know not just which platform, but which version?  

          Is it only happening with Catalina for instance?

          Does using Legacy Compositing fix it?

          carlos yabibs60816560
          carlos yabibs60816560Author
          Participant
          November 8, 2019

          Hi. Im using Mojave on my imac. I enabled Legacy Composting but it didn´t work. It seems to be a problem with the color pick box. When i try to change the color of a gradient or a stroke or shadow, the program stops responding. I also try to erased the custom preference file, but it didn´t work either. For now I decide to go back to PSD 20.0.7

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          November 8, 2019

          Hi

          It’s a known bug. I was a teaching assistant for three labs at Adobe MAX this week and before each lab we went to PS > Prefs > Performance > Enable Legacy Composting. This helped on most of the hundred or more Macs in the lab, but a few still crashed in each session. Can you try this and see if it works?

           

          The few that crashed anyway did not crash the second time, but we had to turn on Legacy Composting again. Be sure to save before editing a gradient.

           

          Jane

            davescm
            Community Expert
            davescmCommunity Expert
            Community Expert
            November 8, 2019

            No issues here with PS 2020 v21.0.0 on Windows 10 and NVidia 1080GTX

             

            Dave

            T
            tim.vanhalewyck
            Participant
            November 8, 2019

            I'm having the same problem. I'm on a macbook pro, Catalina. I just wanted to add a gradient to my layer and all works fine until I choose a color for my starting point. From the moment you pick a color and click ok, PS starts to hang and you can't do anything but "Force quit" it.

            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            November 8, 2019

            I can not test on a Mac. I no longer have access to any my son moved to Microsoft Studio 2 and his wife only has a Mac Air without any Adobe software. I do not see a problem on Windows on my machine.

            JJMack
            CarlosGordillo
            CarlosGordillo
            Known Participant
            November 8, 2019

            I have the same problem with Photoshop 2020. It freezes (hangout) when you create a GRADIENT FILLING LAYER and enter the gradient editor and try to make modifications: 1) if you edit the gradient, when you start modifying it it freezes; 2) If you only choose another one, when you click OK to accept the change, it also freezes. I would appreciate if someone have a workaround. PLEASE NOTE: THIS HAPPEN WITH THE "GRADIENTE FILLING LAYER".

            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            November 8, 2019

            Can you tell us how to produce that problem. I have been unable te produce the problem on my windows 10 PS 2020 workstation. Try setting your PS 2020 Tools and user Preferences. When I double click on a gradient fill layer content thumbnail the Gradient fill Dialog opens  I can click on the gradient in the dialog to open the gradient editor make changes  select other gradients. I can not produce the problem you are having.

            JJMack
            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            November 7, 2019

            Are you writing custom gradients you create do not work?  Please explain what you mean by PSD freezes. Adobe made changes to the gradient editor in 2020.  However, I do use the editor so I doe not know how to use it and would not know what is new or changed.  I just played with creating a custom gradient and added it to an empty layer over an image.   I can not state I had a problem or bug.

            JJMack
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices