Participant

Answered

Photoshop 2020: "Could not complete your request because of a program error" macOS Catalina

Forum|Forum|6 years ago
November 28, 2019
7 replies
5025 views

So I got photoshop for school use, then it started to act up, really badly. It says "Cannot complete your request due to a program error" and whenever any ket is pressed, the same error message shows up. I'm having to force quit it too many times, and its just getting out of hand.

When a photoshop file is open, half the features don't work, and I can't even save. Other popups like hue/saturation screen, and other settings don't show. However, I can still get the system info.

Does anyone know whats going on and how I can fix this?

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, afected users need to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

PECourtejoie

Correct answer

Community Expert

Hello, afected users need to update to Photoshop 22.1.1 as it fixes the issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

If the update does not appear in the CC app, go to help>check for updates.

L

loyal_Gazelle5E0C

Participant

Estou passando pelo mesmo problema na versão 22,1. Tô explodindo de raiva, perdi dois projetos pelo mesmo erro, fiz todos os procedimentos e nada de resolver, fui lá tentar resolver e deu no mesmo, resumo: 4h de trabalho perdido por um simples erro de programa que poderia ser resolvido em poucos minutos!!!!!!! POR FAVOR, ARRUMEM URGENTEMENTE

A

Anti-Alias

Known Participant

Pshop é incrível hoje em dia. Olhe ou escreva aqui no "Feedback" também

Photoshop 2020: "Could not complete your request because of a program error" macOS Catalina

JohnnyFotoanimal

Participant

I'm having the same problem

Abambo

Community Expert

Hi @JohnnyFotoanimal ,

what program version please?

ABAMBO | Hard- and Software Engineer | Photographer

JohnnyFotoanimal

Participant

The last one... since I make the updates to this new version I started to
have this problem!!! Adobe Photoshop 2021...

I'm working with 2020 to don't get the problems

M

martin5E7A

Participant

I have been experiencing many issues with my new updated photoshop. Zooming and image freezing, layers that are frozen are still displayed untill refreshing screen, and the worst of all in the inability to save a project (simple black and white) or merge layers together of rasterized shapes, because of an error message that tells me I can not do this due to program error. If I find the layer that is causing this error and freeze it before saving or merging the operation is successful. This is a huge issue in productivity and suggesting me to use other less buggy programs. I have used PS for years and am highly disappointed.

C

chrisc62195055

Participant

I had the same issue. I reinstalled Adobe Photoshop multiple times but got the same error.

I spoke to an Adobe rep and they got on my computer and disabled the 'Use Graphics Processor' function within Preferences>Performance. This did the trick.

They said this a known bug with 22.0.1. Good luck.

Fabiantech

Inspiring

That 'solution' is like fixing your mountain bike by putting it in a cardboard box and telling you to just throw it along...

Disabling the GPU isn't a solution for anybody working on pro resolution multilayered 16 bit documents using advanced filters etc. And yes, even on a maxed out current i9 machine.

Abambo

Community Expert

I agree that the work around is not a great one, but having a working Photoshop vs a non working makes quite a difference. Current version of Photoshop is 22.1 which is a version more than Chris' version. The problem may be gone there.

It may well be, if the GP is involved that the graphics card is causing the trouble or the driver version for the graphics card. As some user have it, others not, the graphics processor and driver may be involved.

ABAMBO | Hard- and Software Engineer | Photographer