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David Badke
David Badke
Known Participant
November 8, 2019
Answered

Photoshop 2020 Save As PNG format deletes all metadata

  • November 8, 2019
  • 6 replies
  • 14683 views

My Photoshop workflow is: Add metdata as a sidecar file to the NEF raw file (usung ACDSee); open NEF file in Photoshop camera raw; do some edits; open image; save as PSD; do whatever to the image in Photoshop; Save As .png format for Web use. In Photoshop 2019 this retained all metadata and saved it in the .png file. In Photoshop 2020 this deletes all metadata - EXIF, IPTC, GPS data, camera data, everything except the Photoshop-specific tags. Doing the same but saving as JPEG retains all of the the metadata.

 

When I installed the 2020 update I retained the Photoshop preferences, but removed the 2019 version.

 

In Photoshop 2020 all of the metadata is visible in File -> File Info, and is saved in the .psd files (i.e. visible to external programs like ACDSee). I can also export the XMP file from File Info and all the data is there. It's just saving as .png that loses the metadata. Export (both Quick Export and Export As) as .png also loses the data.

 

This makes Photoshop 2020 useless for me, since I don't want to save as JPEG. I have re-installed Photoshop 2019, and it works as it should.

 

What is going on here??? Is there some setting I need to change in Photoshop 2020 to get it to save metadata in .png files? Or is this another bug?

 

David

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, the release notes of Photoshop 21.1 lists a fix for metadata and PNGs: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    6 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    February 19, 2020

    Hello, the release notes of Photoshop 21.1 lists a fix for metadata and PNGs: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

      michellec26827874
      michellec26827874
      Participant
      September 21, 2021

      I am running Photoshop 2021 22.5.1 and this is still a problem.  In Photoshop 2021 all of the metadata is visible in File -> File Info, and is saved in the .psd files (i.e. visible in File Info or Properties of file). Exporting or as as .png or .jpg loses the metadata. My export preferences are set to save Copyright info.

      What is going on here??? Is this bug back or is there something else I need to do now?

      J
      J453
      Legend
      September 21, 2021

      Are you using File > Export > Export As... or File > Export > Save for Web...?

       

      Export As doesn't preserve all metadata. Use Save for Web and set Metadata to "All"

       

       

      Sil.C
      Community Manager
      Sil.CCommunity Manager
      Community Manager
      January 16, 2020

      Hi David and everyone else! I got in touch with our team here and it looks like they're aware of this issue. They've confirmed that this will be fixed with a Photoshop update in the near future. Unfortunately, they don't have a timeline. Apologies for the inconvenience!

        David Badke
        David BadkeAuthor
        Known Participant
        January 22, 2020

        Not fixed with Photoshop 21.0.3 update (Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64).

        Sil.C
        Community Manager
        Sil.CCommunity Manager
        Community Manager
        January 23, 2020

        Hi David,
        I mentioned "this will be fixed with a Photoshop update in the near future", didn't confirm it'd be done in the next available update. We don't have a timeline, I'm afraid. Apologies for the confusion.

        N
        normand43468280
        Participant
        December 29, 2019

        I am experiencing the same problem with my Olympus raw files that I edit and save as png using Photoshop 2020.  The metadata is not lost when saving as jpg with Photoshop 2020 and is not lost when saving as png using Photoshop 2019.  This is a huge frustration that I wish Photoshop would address.

        S
        SandraI1
        Participant
        December 27, 2019

        Hola, necesito su ayuda para saber cómo evito que se borre la fecha de captura de una imagen cuando la edito y guardo en PNG. Hice la prueba con tres versiones de Photoshop (CS6, CC17 y CC18) y  en PC y Mac.

         

        Gracias por su colaboración.

          Sil.C
          Community Manager
          Sil.CCommunity Manager
          Community Manager
          January 16, 2020

          ¡Hola Sandra!

          Me he puesto en contacto con el equipo y me han confirmado que esto se trata de una incidencia en la que nuestros ingenieros están trabajando. Es probable que lo solucionen para una actualización de Photoshop en un futuro próximo, pero no sabría confirmate cuando. Lamentamos las molestias.

            Jeff Arola
            Community Expert
            Jeff ArolaCommunity Expert
            Community Expert
            November 8, 2019

            I'm seeing the same thing here running photoshop cc 2020 on macOS Catalina 10.5.1

            (photoshop cc 2019 does save the metadata when using Save As>png)

             

            The only png save option that fully retains the metadata seems to be saving the png from inside camera raw.

             

            You can report the issue over here where more adobe staff hangout:

            https://feedback.photoshop.com/photoshop_family

            David Badke
            David BadkeAuthor
            Known Participant
            November 8, 2019

            I have reported it directly to Adobe Care. I will update here if I get any new info.

            David Badke
            David BadkeAuthor
            Known Participant
            November 13, 2019

            Latest Photoshop update (21.0.1) still has the problem.

            Jeff Arola
            Community Expert
            Jeff ArolaCommunity Expert
            Community Expert
            November 8, 2019

            When saving the png are you using Save As, Export As or Save for Web?

             

            What operating are you using?

            David Badke
            David BadkeAuthor
            Known Participant
            November 8, 2019

            I have tried Save As or Quick Export or Export As, but not Save for Web. System is Windows 10, all updates applied.

            L
            Lumigraphics
            Legend
            November 8, 2019

            Use Save for Web. FWIW, I have an open bug with Adobe about Photoshop and Bridge not reading PNG metadata correctly. Not sure what the status of it is yet.

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