PHOTOSHOP 2020

[nathanc71667347]

hi guys would need help with the recent upgrade to photoshop 2020 from cc. 

Having issues, everytime i alt tab out and in of photoshop, my artwork becomes grey out, as shown in image attached.

Having issues with free transform as well, when i try to use my arrow keys(hold down any direction) to move the object while in free transform, it does this weird zooming in/out of the image. 

Any help to rectify these problems is appreciated. Thank you

[PECourtejoie]

Hi, could you please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

[PECourtejoie]

Also, did you try to reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

[nathanc71667347]

[c.pfaffenbichler]

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

And just to be sure: Please also hide the rulers. 

»weird zooming in/out of the image«

Please elaborate. 

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

[nathanc71667347]

This was not turned on -
Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Hide the rulers so it wont grey out? attached a video here https://vimeo.com/421557358

[PECourtejoie]

Jeremy, I'm not sure what you show us here, the zooming when using the arrow on the keyboard?

Did you re-enable the GPU before posting this video?

[PECourtejoie]

Did you try to have only Photoshop running, to check if another program is not highjacking a keystroke?