Participant

Question

Photoshop 2021 black screen on macOS Big Sur

Forum|Forum|5 years ago
November 19, 2020
8 replies
3157 views

I've updated my macbook pro to the newest OS, Big Sur. But when I tried opening Photoshop, Premiere or Illustrator I only see a black screen (check the picture attached). I have the latest update of each software (2021). Please help me 😞

Bug

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Omar.Fathy

Community Expert

Did you find a solution or you can check these:
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html
https://helpx.adobe.com/photoshop/kb/known-issues.html

DaveGink

Participating Frequently

I am having virtually the same problem. Only it's sporadic. Sometimes resizing the window refreshes it and it appears. Sometimes all I get is a black screen even though in the layers thumbnails you can see there's data on the layers. Sometimes I get a few little squares of the file showing, but mostly black. It's driving me nuts! I'm on a 2021 iMac running Big Sur, using the latest version of Photoshop.

kglad

Community Expert

disable gpu acceleration and see if that resolves the problem.

D

defaultfiyy0067oe1j

Participant

I have same problem as well, I just noticed when I move bridge window to my second monitor (which is not Apple monitor) I start to see bridge window however thumbnails are not properly seen. It was bad idea to upgrade OS.

miraluka

Participant

I have the same problem. Have you found any solution? 😕😕

kglad

Community Expert

reset your preferences (https://helpx.adobe.com/photoshop/using/preferences.html) and/or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

L

Lumigraphics

Legend

What computer do you use?

jeroencprs

Participant

I have the same issues. Also the same problem with illustrator. I hav ea 2018 macbook pro and im running Big Sur also...

John T Smith

Community Expert

You should always wait to update your Mac operating system until you verify that the non-Apple programs you use are going to work properly... not only Adobe programs, the 2nd link below is about Avid... aimed at video editing, but it is a warning for ALL non-Apple program users
https://community.adobe.com/t5/download-install/can-i-run-my-adobe-applications-in-macos-11-big-sur/td-p/11586901?page=1
https://ymcinema.com/2020/11/15/premiere-pro-and-avid-editors-do-not-upgrade-to-macos-big-sur-yet/
https://tidbits.com/2020/11/13/big-sur-is-here-but-we-suggest-you-say-no-sir-for-now/

I do NOT know if these links will work with sur
https://macpaw.com/how-to/downgrade-from-catalina or
https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

agusfichAuthor

Participant

I wish I had read that before... sadly now its too late. Thanks for the links - I found this user has the same problem as me: https://feedback.photoshop.com/conversations/photoshop/ so it seems that there's not a solution yet besides waiting for a new update. Anyways, I will try to downgrade to Catalina.

Thank you again!

kglad

Community Expert

what happens when you try to open a file or start a new one (eg, archivio>...)?

agusfichAuthor

Participant

Nothing happens. I tried clicking every single button but the screen remains the same 😕😕

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