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Erma1674
Participant
January 19, 2021
Answered

Photoshop 2021 keeps crashing when opening RAW (CR2) files...

  • January 19, 2021
  • 3 replies
  • 5171 views

Hi There, I have a problem when opening RAW files in Photoshop and Lightroom. Everytime I open a RAW file on one of these programs they crash almost immediatly and so does Mac OS. So I have to 'hard' restart my Mac. So I don't get the possibility of sending a crash report. I'm working on a late 2015 iMac with 32 GB RAM. Any Idea?

    This topic has been closed for replies.
    Correct answer D Fosse

    It is the GPU, but you need to disable it in Camera Raw preferences, not Photoshop preferences.

     

    If you can't open ACR, you can do it from either Photoshop or Bridge.

     

    The problem is a buggy video driver. Unfortunately you can't update the driver separately in MacOS because it's integrated in the OS. It has to be fixed in an OS update.

    3 replies

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    Natasha285356914aho
    Participant
    May 22, 2023

    Hi 

    I have been having the same issue for over a week now and still no luck. 
    Have tried the above suggestions with no differences. 
    Changed the GPU, opened in Bridge & I can't edit anything! 

    Both programs just freeze

     

      D Fosse
      Community Expert
      D FosseCommunity ExpertCorrect answer
      Community Expert
      January 25, 2021

      It is the GPU, but you need to disable it in Camera Raw preferences, not Photoshop preferences.

       

      If you can't open ACR, you can do it from either Photoshop or Bridge.

       

      The problem is a buggy video driver. Unfortunately you can't update the driver separately in MacOS because it's integrated in the OS. It has to be fixed in an OS update.

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        Erma1674Author
        Participant
        January 25, 2021

        Yes, that 'trick' did it... Thank you very much!

          Sahil.Chawla
          Adobe Employee
          Sahil.Chawla
          Adobe Employee
          January 22, 2021

          Hi there,

          Sorry to hear about the applications crashing. Could you please try deselecting "Use Graphics Processor" located in Preferences > Performance, then relaunch Photoshop and Lightroom and let us know if it helps?

          Regards,
          Sahi

           

            E
            Erma1674Author
            Participant
            January 25, 2021

            Thank you for your reply, unfortunately it did not work 😞

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