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Participant
July 12, 2021
Question

Photoshop 2021 keeps freezing after I open it on Macbook Pro running macOS Big Sur

  • July 12, 2021
  • 4 replies
  • 349 views

please help..

 

every time i open photoshop 2021 on macbook pro with big sur.. it just freezes .

 

 

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4 replies

melissapiccone
Community Expert
Community Expert
July 18, 2021

Mine was freezing today, too. I had to restart my Macbook Pro and then it worked fine. Did you try restarting your computer? If that doesn't work, try to reset the preferences.

 

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
didiermazier
Community Expert
Community Expert
July 18, 2021

What is the MBP year ?

July 12, 2021

try to reset your computer or install again photoshop..
i think is a problem in your computer.. try to reset it again.. the message sound like is your computer problem.

nikunj.m
Legend
July 12, 2021

Hi,

 

We're sorry about Photoshop freezing on launch on your Macbook Pro. Would you mind sharing the exact version of Photoshop you're using along with your computers macOS version?

 

Please ensure that Photoshop has the necessary permissions on your Mac using the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

Participant
July 18, 2021

Hello Nikunj

I have same problem also on MacBook pro BIg sur 11.4 I have tried all your recommendation with no success.

What else I can do? all the others adobe programs works OK