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Photoshop 2021 on macOS BigSur: Crash and freeze while opening

New Here ,
Jun 15, 2021 Jun 15, 2021

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Macbook pro with Big sur operating system latest updated version. It freeze while starting....PLEASE help me out if any solution have.

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Crash or freeze, Mac

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi,

 

We're sorry about the experience due to the Photoshop 2021 app freezing.

 

Please share the version of Photoshop 2021 (the latest is 22.4.2).

 

Does the app freezes while performing a specific task while starting? Please checkout the suggestions offered in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and see if that helps.

 

To get started, you may checkout the steps mentioned here: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html 

 

Thanks,

Akash

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Hi Arghya,

which version of Adobe Photoshop are you using? Does this problem occur with all the files you try to open? Could you give us more information about the technical features of your Macbook? Thank you

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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Hi Arghya,

is there any news? Do you still need help?

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