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maria graziab50418227
Inspiring
October 27, 2021
Answered

Photoshop 2022 crashes

  • October 27, 2021
  • 35 replies
  • 30325 views

Photoshop crashes all the time! Especially when I go to use the paint bucket tool

This topic has been closed for replies.
Correct answer J453

It looks like most of the crash reports on this thread were fixed in the 23.0.1 update. If you've haven't updated to 23.0.1, please do. If you're still crashing using 23.0.1, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

35 replies

Symptomz
Participating Frequently
July 17, 2022

I'm having constant crashing now on Mac and Win 10... it's to the point I either fix it this week or cancel the cloud subscription and try new solutions...

russellm27747538
Participating Frequently
September 17, 2022

I am at the point where I can't get anything done. Adobe overall is a dumpster fire of a company with its programs. Acrobat is a useless program that can't function in any Teams meeting without glitching. Trying to mark up a drawing in front of clients in a Teams meeting is embarassing. It constantly fails. I have given up on Acrobat for AutoCAD as that is a glitchy mess. 

Now I am on a four back version on PS because inexplicably, getting a photo to load in the lates PS in Windows 11 is impossible and saving confuses the computer to where it stalls and hangs.

The incompetence is breathtaking, their idiocy concerning Windows updates legendary, their support is a psychotic mess, and add that with Windows 11 updates that Adobe can't seem to get a grip on, it is now to the point that there should be a mass migration, kicking all Adobe products to the curb. I now use Bluebeam for all my meetings with clients to go over drawings and it is elegant and smooth and does practically everything. 

Technology was supposed to make work easier and let us be more creative. Instead, it has turned artists and creatives into IT techs that are constantly trying to figure out what the latest issue is and how to fix it or figure out the mystifyingly complex workarounds written by Adobe's cubicle drones. 

The bottom line is this company exists for shareholders. Not us.   

elfedh10762089
Participant
July 13, 2022

After 8 hours of Photoshop crashing and crashing and corrupting Windows as well I am now searching for alternative software. 

 

Symptomz
Participating Frequently
July 17, 2022

What do you plan to try out?

Breathtaking Vintage
Known Participant
September 15, 2022

Email me from my website, and I'll tell you what I recommend. 

Participant
July 4, 2022

Same! It's gotten to the point I cannot work or complete time sensitive projects. I am being forced to go with another product because the product has become completely unstable, inconsistent, and is not able to be used! What is going on lately with Adobe!

nadworks-cb
Known Participant
July 10, 2022

Same here. Random crashes started occuring all of a sudden with 23.4.1. Too frequent to be sustainable. Downgrading until further notice. Waste of money.

Known Participant
June 30, 2022

I can see these posts are from 2021 but I am having issues using 23.4.1 on a mac.  When going to use the clone tool photoshop crashes.  CONSTANTLY.  I have tried doing it with smaller files, flat files, big files, multi layered files, all the same.  I'm currently trying to reinstall an earlier version based on some of the comments below.

Participating Frequently
June 25, 2022

Same for me still - sadly 23.4.1 still has not resolved my previously reported issue of my computer doing a full crash/reboot a few seconds after I have selected the object selection tool.  As I have said before this has happened with every 23.x.x version only when I select the object selection tool.  My W11 computer is fully stable with every other piece of software including LrC and all the Topaz suite.  I run the latest NVidia Studio Drivers on a NVidia 1080 Ti card.  There are no crash reports being submitted as the full computer crash/reboot does not give a chance to record any reports.  I will have to continue to use PS 22.5.8 whicvh is fully stable until you guys can work out the software bug causing this behaviour.  I know I am not alone as there are numerous other reports of my behaviour occurring with others who are all probably like me and sitting on v22 and waiting.  I believe it to be some sort of incompatibility between the NVidia drivers and code involved in the object selection routine.  I still find it curious that there is no such issue when selecting objects in the latest LR versions.  I have tried deselecting the Use GPU processor also with no change.

Participant
June 24, 2022

@jeffreytanberry I would love to send a crash report for the Photoshop v23 version crashes but it simply hangs and does not pop-up a crash report.

I have one of the fastest dell machines, see image, and updated everything to the latest version, Windows, Adobe, drivers you name it. I also updated Dell firmware etc.

Whether I open an image, of any size, within Photoshop or drag an image from Bridge into PS it does not matter it hangs.

Turning on or off hardware acceleration made a difference in the past but somehow not anymore.

I revert to PS V 22 and everything works.

That said, if I open any Adobe program it automatically triggers Creative Cloud Desktop to wake up which immediately spikes Core sync to around 20%-25% and Windows Explorer to around 50%. Until the syncing has been done this, normally fast, machine drags it heels like you are walking in deep beach sand.

Adobe must find a better way to do this by throttling automatically instead of hogging CPU bandwidth.

I can get around it by changing properties in Taskmanager, but the throttling should happen automatically.

Currently I am using PS V22 until you guys have found a solution. 

I look forward to hearing about the solution soon!

Tks

Hans

Participant
June 24, 2022

Read higher in the thread. You have to shut off at multiple levels: startup, preferences on sync, and possibly browser extensions that trigger cloud.

Breathtaking Vintage
Known Participant
June 7, 2022

I finally stopped this problem. I did what someone else here also did. I went to Edit > Preferences > General and unchecked the box that says "Preset synching." This works all the time now, but unfortunately my presets don't get saved in my Appdata directory on the c: drive in case Adobe crashes badly and has to be reinstalled. So, I have to remember to export things like Actions, Brushes, Styles, Patterns, etc into an external file somewhere because I have a ton of extras loaded in my Photoshop. The presets used to be saved with the syncing, but I don't use the  Cloud anyway. I also turned off the syncing in Adobe's Creative Cloud (top right of the screen). It's just too buggy. Wake up, Adobe. For the kind of $ we're paying, this should not be happening. 

Participant
June 8, 2022
Thanks! Nice tip.

Mark L.
Breathtaking Vintage
Known Participant
June 24, 2022

You're very welcome. 🙂

Participant
April 14, 2022

With photoshop downloaded and running locally, the adobe cloud is not needed.Go on the start menu and turn off the open at start up on everything adobe.Go to services and disable or make manual all adobe and adobe cloud services.Its the constant update scanning and cloud nonsense that wrecks your memory and cpu.Despite your best efforts some things still turn on so you need to check your browser extensions. Triggers to open some adobe services are hidden in browser extensions.After the sanitation and expansion of my virtual memory. I am OK.

Participant
March 22, 2022

I noticed my CPU piking to 80% and memory at a baseline of 40% going to 60%

The virtual memory was set to auto and it recommednded 3GB.

That is weird, usually 1.5-3 x RAM and I ahve 16GB RAM.

Upping virtual memory did not help.

Then noticed no activity on GPU.

The video card was set to share memory with CPU.

When I changed to GPU memory for GPU only, the crash problem went away.

Participant
March 22, 2022

Follow up

Fix made it better but still gets crashes

Participant
February 11, 2022

My photoshop won't even let me create a new file or open an file anymore 😞 I have the 23.1.1 version. Any tips?

Breathtaking Vintage
Known Participant
February 11, 2022

I finally had to just save all my actions, patterns, styles, brushes, etc somewhere else and wipe it out. Fresh install. It fixed most of the issues. I guess Adobe hasn't figured out how to push an update without destroying legacy extensions, though. I was using FX-box by Orange Box and now it and all my scripts are dead thanks to two days ago. It says it's not "signed." Uh huh. 

Legend
February 11, 2022