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gamer_dima31387262t4ec
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March 30, 2024
Question

Photoshop 2022 crashing without error

  • March 30, 2024
  • 1 reply
  • 1354 views

photoshop crashes after opening a document, any document, if the document opens (yes) then the environment will be very laggy.

[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-30_11-24-56][16516][Warn] [general] Host should provide base paths for persistent and temporary storage for 1P plugins in uxp initialization!
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-30_11-24-56][16516][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView\
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-03-30_11-24-56][16516][Default] [general] UXP DevTools: Sending Notification that UXP is Dev Ready
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.photoshop-material-filters : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.photoshop-material-filters : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-24-56][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-24-56][16516][Error] upic::Failed to read featureflag info file: C:\Users\fduck\AppData\Roaming\Adobe\UPI\UPIC\Preferences.json
[2024-03-30_11-24-56][16516][Info] upic::Boolean flag with key browsePageAvailable is not present in preferences file hence returning default value
[2024-03-30_11-24-56][16516][Info] upic::Boolean flag with key managePageAvailable is not present in preferences file hence returning default value
[2024-03-30_11-24-56][16516][Info] upic::Failed to read plugin info file: C:\Program Files\Common Files\Adobe\UXP\PluginsInfo\v1\PS.json
[2024-03-30_11-24-56][16516][Info] upic::Failed to read plugin info file: C:\Users\fduck\AppData\Roaming\Adobe\UXP\PluginsInfo\v1\PS.json
[2024-03-30_11-24-56][16516][Info] upic::Loading plugins from system fallback plugins folder: C:\Program Files\Common Files\Adobe\UXP\Plugins\External
[2024-03-30_11-24-56][16516][Info] upic::Loading plugins from user fallback plugins folder: C:\Users\fduck\AppData\Roaming\Adobe\UXP\Plugins\External
[2024-03-30_11-24-56][16516][Info] upic::Number of plugins added from system's fallback: 0
[2024-03-30_11-24-56][16516][Info] upic::Number of plugins added from user's fallback: 0
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.cclibrariespanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.comments-webview : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][11636][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.ccx.timeline : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][16516][Info] [general] Plugin com.adobe.pluginspanel : [v4] Using Default Value for Icon species
[2024-03-30_11-24-56][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 477 PERF - Start Screen Init start
[2024-03-30_11-24-57][18768][Default] [console] CCX Start v5.10.0.21
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 478 PERF - Sophia Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 481 PERF - Ututs Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 481 PERF - IMS Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 482 PERF - IMS.updateUserProfile start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 483 message: Fetching NGL Profile. Awaiting Response.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 483 PERF - Fetching NGL Profile. Awaiting Response.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 483 PERF - Locale Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 503 PERF - MainStore Init start
[2024-03-30_11-24-57][18768][Info] [console] [HS][MainStore] self.launchCount 790
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 510 PERF - Platform init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 511 PERF - Photoshop Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 511 PERF - Shared Settings Init start
[2024-03-30_11-24-57][18768][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {
"appId": "Photoshop1",
"secondaryAppProfiles": {},
"summary": {
"fulfillable_items": {
"cc_storage": {
"feature_ids": [
"CS_LVL_1",
"VRT_10"
],
"charging_model": [
{
"cap": 5,
"unit": "GB"
}
]
},
"typekit": {
"feature_ids": [
"FREE_BASIC"
]
},
"core_services_cc": {
"feature_ids": [
"CS_LVL_1"
]
},
"firefly_credits": {
"feature_ids": [
"hard_capped",
"basic"
],
"charging_model": [
{
"cap": 25,
"unit": "CREDIT(S)"
}
]
}
}
}
},
"LegacyProfile": {},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [],
"UserProfile": {
"accountType": "type1",
"countryCode": "RU",
"userId": "B69F1F36623B67050A495C2F@AdobeID"
}
}
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 513 message: Received NGL Profile.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 513 PERF - Received NGL Profile.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 516 message: Fetching Home data
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 516 PERF - Fetching Home data
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 517 message: Fetching Utut data
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 517 PERF - Fetching Utut data
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Calling CCX Process for Utut data.
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Making Settings Request
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 37 message: IMS.updateUserProfile
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 519 PERF - IMS.updateUserProfile done: 37
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 8 message: Shared Settings Init
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 519 PERF - Shared Settings Init done: 8
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 519 PERF - IMS.updateAccessToken start
[2024-03-30_11-24-57][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-57][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Making Settings Request
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1062 message: Received Home CCXP response
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1062 PERF - Received Home CCXP response
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Making Settings Request
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1063 message: Received Utut CCXP response
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1063 PERF - Received Utut CCXP response
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 585 message: Locale Init
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1068 PERF - Locale Init done: 585
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2024-03-30_11-24-57][18768][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1070 message: Loaded JSON Data: Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1070 PERF - Loaded JSON Data: Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1071 message: Parsed JSON file for Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1071 PERF - Parsed JSON file for Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Failed container with label 'User Intent' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Failed container with label 'Custom Content Configuration Cards' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Failed container with label 'Profile Based Content' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\fduck\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-23.5.5-ru_RU-06679107-4c78-4df0-986c-d1efbde7c4f8.json
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1072 message: Finished parsing CCXP data for Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1072 PERF - Finished parsing CCXP data for Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23201,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/ru_RU/experienceHomeMx19/Ps-Home-Max-2020-Photo-editing.cfm.gql.json"}
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1077 message: Loaded JSON Data: Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1077 PERF - Loaded JSON Data: Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1078 message: Parsed JSON file for Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1078 PERF - Parsed JSON file for Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\fduck\AppData\Roaming\Adobe\CCX Welcome\learn\PHXS-23.5.5-ru_RU-722ec22a-1bd6-47c7-b79e-94a66221471f.json
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1078 message: Finished parsing CCXP data for Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1078 PERF - Finished parsing CCXP data for Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Setting data to the cache for Utut
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":44824}
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":44824}
[2024-03-30_11-24-57][18768][Default] [console] [HS][SophiaBase] Surface data {"surface":"LCM_LEARN_PANEL","campaignId":57327}
[2024-03-30_11-24-57][18768][Default] [console] [HS][Ututs] User has 15 web tutorials
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 599 message: Ututs Init
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1080 PERF - Ututs Init done: 599
[2024-03-30_11-24-57][18768][Default] [console] [HS][Ututs] Failed container with label 'User Intent Dialog' for Surface 'CCX_Start_3.1_Tutorials'
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 606 message: Sophia Init
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1084 PERF - Sophia Init done: 606
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 1093 message: Updated access token
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1093 PERF - Updated access token
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 574 message: IMS.updateAccessToken
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1093 PERF - IMS.updateAccessToken done: 574
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] log perf event: time: 612 message: IMS Init
[2024-03-30_11-24-57][18768][Default] [console] [HS][Performance] 1093 PERF - IMS Init done: 612
[2024-03-30_11-25-16][18768][Default] [console] [HS][IMS] User Profile changed
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19299 PERF - IMS.updateUserProfile start
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 19299 message: Fetching NGL Profile. Awaiting Response.
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19299 PERF - Fetching NGL Profile. Awaiting Response.
[2024-03-30_11-25-16][18768][Default] [console] [HS][IMS] Received NGL profile {
"AppProfile": {
"appId": "Photoshop1",
"secondaryAppProfiles": {},
"summary": {
"fulfillable_items": {
"cc_storage": {
"feature_ids": [
"CS_LVL_1",
"VRT_10"
],
"charging_model": [
{
"cap": 5,
"unit": "GB"
}
]
},
"typekit": {
"feature_ids": [
"FREE_BASIC"
]
},
"core_services_cc": {
"feature_ids": [
"CS_LVL_1"
]
},
"firefly_credits": {
"feature_ids": [
"hard_capped",
"basic"
],
"charging_model": [
{
"cap": 25,
"unit": "CREDIT(S)"
}
]
}
}
}
},
"LegacyProfile": {},
"AdditionalLegacyProfiles": {},
"RelationshipProfile": [],
"UserProfile": {
"accountType": "type1",
"countryCode": "RU",
"userId": "B69F1F36623B67050A495C2F@AdobeID"
}
}
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 19300 message: Received NGL Profile.
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19300 PERF - Received NGL Profile.
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 2 message: IMS.updateUserProfile
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19301 PERF - IMS.updateUserProfile done: 2
[2024-03-30_11-25-16][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-16][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-16][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-16][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-16][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-16][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 18930 message: MainStore Init
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19433 PERF - MainStore Init done: 18930
[2024-03-30_11-25-16][18768][Default] [console] [HS][Photoshop] PS: Recent files provided. No. of items = 20
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 19461 message: UI Ready
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19461 PERF - UI Ready
[2024-03-30_11-25-16][18768][Warn] [console] [CDO] @CCX/ccx-cdo/Stylesheets.ts | @CCX/ccx-cdo/theme/Core.css |
@CCX/ccx-cdo/theme/CCXHomeScreen/Themes.css will soon be deprecated.
[2024-03-30_11-25-16][18768][Default] [console] 19499 PERF - Launch CCXProcess start
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] log perf event: time: 18989 message: Platform init
[2024-03-30_11-25-16][18768][Default] [console] [HS][Performance] 19499 PERF - Platform init done: 18989
[2024-03-30_11-25-16][18768][Default] [console] 19648 PERF - Launch CCXProcess done: 149
[2024-03-30_11-25-17][1348][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-17][10268][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] log perf event: time: 20537 message: Photoshop Init
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] 21048 PERF - Photoshop Init done: 20537
[2024-03-30_11-25-17][18768][Default] [console] [HS][LicenseChiclet] NGL: Showing no chiclet.
[2024-03-30_11-25-17][18768][Default] [console] [initCDOStores-1] ACPLModel.applicationAssetContext is already present
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-1] QuotaStore.fetch - Waiting for initialization to complete
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-1] SAMSyncingAssets - Waiting for initialization to complete
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] log perf event: time: 21102 message: Interactive Ready
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] 21102 PERF - Interactive Ready
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] log perf event: time: 20626 message: Start Screen Init
[2024-03-30_11-25-17][18768][Default] [console] [HS][Performance] 21103 PERF - Start Screen Init done: 20626
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-1] QuotaStore.fetch - Initialization complete
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-1] SAMSyncingAssets - Initialization complete
[2024-03-30_11-25-17][18768][Default] [console] [initCDOStores-1] ACPLModel.applicationAssetContext is already present
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-2] QuotaStore.fetch - Waiting for initialization to complete
[2024-03-30_11-25-17][18768][Default] [console] [DocumentStore-2] SAMSyncingAssets - Waiting for initialization to complete
[2024-03-30_11-25-18][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-18][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-18][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-18][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-18][18768][Default] [console] User intent container: undefined
[2024-03-30_11-25-18][18768][Default] [console] Unable to retrieve user aptitude
[2024-03-30_11-25-18][18768][Default] [console]
[2024-03-30_11-25-18][18768][Default] [console] Unable to get user intent.
[2024-03-30_11-25-18][18768][Default] [console]
[2024-03-30_11-25-18][18768][Default] [console] User intent container: undefined
[2024-03-30_11-25-18][18768][Default] [console] Unable to retrieve user aptitude
[2024-03-30_11-25-18][18768][Default] [console]
[2024-03-30_11-25-18][18768][Default] [console] Unable to get user intent.
[2024-03-30_11-25-18][18768][Default] [console]
[2024-03-30_11-25-18][18768][Default] [console] [DocumentStore-2] QuotaStore.fetch - Initialization complete
[2024-03-30_11-25-18][18768][Default] [console] [DocumentStore-2] SAMSyncingAssets - Initialization complete
[2024-03-30_11-25-18][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-18][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-18][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-18][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-18][18768][Default] [console] [QuotaStore-1] quota available
[2024-03-30_11-25-18][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-18][18768][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (b)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (y)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (_)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (a)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (_)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (v)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (g)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (E)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (a)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (A)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (J)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (m)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (N)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (u)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (n)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (a)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (y)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (k)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (T)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (k)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (h)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Default] [console] [DP] Templates are not initialized yet!
[2024-03-30_11-25-19][18768][Default] [console] [DP] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2024-03-30_11-25-19][18768][Default] [console] [DP] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2024-03-30_11-25-19][18768][Default] [console] [DP] Bucket::createContentModuleStoresForSectionOrder we already have a store for undefined
[2024-03-30_11-25-19][18768][Default] [console] [DP] ====> onHistoryAdded()
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (y)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (A)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (r)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (x)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (p)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (n)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (w)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (_)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (P)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (R)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (R)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (T)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (b)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (b)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (y)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (y)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (x)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (b)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Warn] [console] The provided component class (n)
has already been declared as an observer component.
[2024-03-30_11-25-19][18768][Default] [console] 873 PERF - Platform init start
[2024-03-30_11-25-19][18768][Default] [console] [HS][Performance] 23138 PERF - Late Loads start
[2024-03-30_11-25-20][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-20][18768][Default] [console] [QuotaStore-2] quota available
[2024-03-30_11-25-20][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-20][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-20][18768][Default] [console] 1493 PERF - Platform init done: 620
[2024-03-30_11-25-20][18768][Default] [console] [HS][Analytics] analytics.ingest: (Prod) disabled
[2024-03-30_11-25-20][18768][Default] [console] [HS][Photoshop] PS: Home screen visibility set to visible without back button.
[2024-03-30_11-25-21][18768][Error] [console] Sat, 30 Mar 2024 08:25:21 GMT [CMDN] [StockController] path is missing, parsedData={"requestId":"5e7f88418fcc417593313cb6267fc4fb"}
[2024-03-30_11-25-21][18768][Error] [console] Sat, 30 Mar 2024 08:25:21 GMT [CMDN] [StockController] path is missing, parsedData={"requestId":"d3c1aa6bc6f44c8787d3d86cdc949fbc"}
[2024-03-30_11-25-22][18768][Error] [console] [DP] Invalid locale meta information for CuratedContent
[2024-03-30_11-25-22][16516][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-22][16516][Warn] [general] Please call HostInfoController::instance()->initialize() when the app is initializing.
[2024-03-30_11-25-22][17312][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2024-03-30_11-25-22][17312][Default] [console] (0) ccxp manifest update started ...
[2024-03-30_11-25-22][17312][Error] [console] Headless mode has no photoshopAction. So should not reach here in headless mode.
[2024-03-30_11-25-22][17312][Info] [console] Including internal filters... (11)
[2024-03-30_11-25-22][17312][Default] [console] (1) getWorkingManifest:: setting to pluginManifest 45.003
[2024-03-30_11-25-22][17312][Default] [console] Download store initialized!
[2024-03-30_11-25-22][17312][Default] [console] active filters set
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44697 message: Fetching Home data
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44697 PERF - Fetching Home data
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Calling CCX Process for Home data.
[2024-03-30_11-25-41][18768][Default] [console] [HS][SharedSettings] Making Settings Request
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44710 message: Received Home CCXP response
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44710 PERF - Received Home CCXP response
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44711 message: Loaded JSON Data: Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44711 PERF - Loaded JSON Data: Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44711 message: Parsed JSON file for Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44711 PERF - Parsed JSON file for Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Failed container with label 'User Intent' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Failed container with label 'Custom Content Configuration Cards' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Failed container with label 'Profile Based Content' for Surface 'CCX_Start_4.0_Home'
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\fduck\AppData\Roaming\Adobe\CCX Welcome\data\PHXS-23.5.5-ru_RU-06679107-4c78-4df0-986c-d1efbde7c4f8.json
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44713 message: Finished parsing CCXP data for Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44713 PERF - Finished parsing CCXP data for Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Setting data to the cache for Home
[2024-03-30_11-25-41][18768][Default] [console] [HS][SophiaBase] Surface data {"surface":"CCX_Start_4.0_Home","campaignId":23201,"url":"https://odin.adobe.com/content/dam/ccfirstmile/PHSP/ru_RU/experienceHomeMx19/Ps-Home-Max-2020-Photo-editing.cfm.gql.json"}
[2024-03-30_11-25-41][18768][Default] [console] [HS][SharedSettings] Received Settings Get Response
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 21578 message: Late Loads
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44716 PERF - Late Loads done: 21578
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] log perf event: time: 44716 message: All done
[2024-03-30_11-25-41][18768][Default] [console] [HS][Performance] 44716 PERF - All done
[2024-03-30_11-25-51][18768][Error] [console] [ccx-cdo] ccxIngest.fireEvent failed Error: Analytics Disabled
[2024-03-30_11-25-54][18768][Info] [console] [HS][MainStore] Hiding Welcome Banner
[2024-03-30_11-25-55][16516][Warn] [general] Setting focus failed on node: div
[2024-03-30_11-25-55][16516][Warn] [general] Setting focus failed on node: div
[2024-03-30_11-25-55][18768][Default] [console] [HS][Photoshop] PS: Home screen visibility changed to invisible with back button.
[2024-03-30_11-25-55][18768][Default] [console] [HS][Photoshop] PS: Recent list changed. No of items = 20
[2024-03-30_11-28-17][18768][Default] [console] [QuotaStore-1] quota available

no window appears during a crash
if there's anything else you need, please let me know.

This topic has been closed for replies.

1 reply

G
gamer_dima31387262t4ecAuthor
Participant
March 30, 2024
Please download the attached file to view this post
NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
April 5, 2024

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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