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davidz38719464
Inspiring
November 16, 2021
Answered

Photoshop 2022 Scratch Disk not showing all hard drives

  • November 16, 2021
  • 14 replies
  • 10810 views

Hi,

I am experiencing an issue with Photoshop 2022 (Ver 23.0.1) in configuring my scratch disk. I currently have 3 hard drives, 2 are internal SSD drives (C:\, D:\) with 1TB each. The other (E:\) is an external 1TB backup drive. All drives have 200+ GB of space. The only drive recognized is C:\. I have restarted several times holding CTL + ALT to try and make changes. As shown in the below photo, the only drive recognized at startup and Preferences is C:\.

 

A screenshot from PS 2021 shows all three drives with D:\ configured as the scratch disk drive, along with displaying the other 2 drives.

 

Not sure what is causing this. Any thoughts?

My current configuration consists of:  an AMD Ryzen 3600x with an Nvidia Quadro K5000 (4GB VRAM), Win 10 Pro, and have 16 GB RAM.

Correct answer davidz38719464

Thanks again for the help. Reached out to some other sources and got a solution or  workaround for the issue and that was to go to  Photoshop.exe in Explorer, right click and grant Administrator privledges. Now when I open PS I get a small spalsh screen asking me if I want to "allow this app to make changes to your device?" I click "Yes," the program opens and I am able to see all drives. From that, I selected a scratch disk to use.

14 replies

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davidz38719464Author
Inspiring
November 17, 2021

Morning,

I set up a new user account with full administrator priviliges and with both versions of PS 2022 the results were the same - no recognition of the other drives. PS 2021 performed as it should, showing the 3 hard drives in the alternate account.

Cheers,

David

J
J453
Legend
November 17, 2021

Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

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    davidz38719464Author
    Inspiring
    November 16, 2021

    Hi Jeffrey,

    Thanks for the prompt response. Went through the steps in the solution hypertext, unfortunatley, the same situation exist. PS 2022 (ver 23.0.1) is only able to see the C:\ drive.  Reverted to 23.0 and still the program only sees the C:\ drive. Any other ideas?

    David

     

    J
    J453
    Legend
    November 16, 2021

    If you restore your preferences using this manual method does it work correctly?
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
    If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

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