Photoshop 2022 Scratch Disk not showing all hard drives

Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hi,

I am experiencing an issue with Photoshop 2022 (Ver 23.0.1) in configuring my scratch disk. I currently have 3 hard drives, 2 are internal SSD drives (C:\, D:\) with 1TB each. The other (E:\) is an external 1TB backup drive. All drives have 200+ GB of space. The only drive recognized is C:\. I have restarted several times holding CTL + ALT to try and make changes. As shown in the below photo, the only drive recognized at startup and Preferences is C:\.

davidz38719464_0-1637095642386.jpeg

 

A screenshot from PS 2021 shows all three drives with D:\ configured as the scratch disk drive, along with displaying the other 2 drives.

davidz38719464_1-1637095642389.jpeg

 

Not sure what is causing this. Any thoughts?

My current configuration consists of:  an AMD Ryzen 3600x with an Nvidia Quadro K5000 (4GB VRAM), Win 10 Pro, and have 16 GB RAM.

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correct answers 1 Correct answer

Community Beginner , Nov 18, 2021 Nov 18, 2021
Thanks again for the help. Reached out to some other sources and got a solution or  workaround for the issue and that was to go to  Photoshop.exe in Explorer, right click and grant Administrator privledges. Now when I open PS I get a small spalsh screen asking me if I want to "allow this app to make changes to your device?" I click "Yes," the program opens and I am able to see all drives. From that, I selected a scratch disk to use.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hi Jeffrey,

Thanks for the prompt response. Went through the steps in the solution hypertext, unfortunatley, the same situation exist. PS 2022 (ver 23.0.1) is only able to see the C:\ drive.  Reverted to 23.0 and still the program only sees the C:\ drive. Any other ideas?

David

 

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Morning,

I set up a new user account with full administrator priviliges and with both versions of PS 2022 the results were the same - no recognition of the other drives. PS 2021 performed as it should, showing the 3 hard drives in the alternate account.

Cheers,

David

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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For each of the drives, right click and choose properties and screen shot the dialog - want to see the File System  and security on each drive:

 

JeffreyTranberry_4-1637171337649.png

JeffreyTranberry_5-1637171346086.png

 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Jeffrey,

Thanks for your perseverance on my issue. Much appreciated. Here are screen shots of the drives showing the General and Security tabs views. Please let me know if there is any other information you need this end.

David

davidz38719464_0-1637172639971.jpeg

 

davidz38719464_1-1637172639975.jpeg

 

 

davidz38719464_2-1637172639977.jpeg

 

davidz38719464_3-1637172639979.jpeg

 

davidz38719464_4-1637172639982.jpeg

 

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there,

 

Thanks for the update. Could you please uninstall Photoshop 23.0/23.0.1 using the Adobe Cleaner tool, restart your machine and reinstall Photoshop via Creative Cloud Desktop app and check if that helps.

 

Let us know if that helps.

Thanks,

Mohit

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Morning Mohit,

Well, I just spent 1 1/2 hours CAREFULLY going through the process step-by-step as outlined in the documentation. I restarted my computer and brought up PS 23.0.1.  The C:\ drive still remains as the single option for a Scratch Disk. The D:\ and E:\ drives are not shown as options. Nothing has changed. 

What other avenues should I persue?  

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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One of the engineers has asked "I'd check that the user can create files at the root of those drives (try saving a PS doc there)."


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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The other thing we just noticed is the name of the drives is all the same "OS" - If you give the drive unique names does it work? (try not to use names of default OS directies like Documents or Applications - and use unique proper names like "Steve" and "John")


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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Thanks again for the help. Reached out to some other sources and got a solution or  workaround for the issue and that was to go to  Photoshop.exe in Explorer, right click and grant Administrator privledges. Now when I open PS I get a small spalsh screen asking me if I want to "allow this app to make changes to your device?" I click "Yes," the program opens and I am able to see all drives. From that, I selected a scratch disk to use.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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That's very strange that a new Admin user account didn't have the same result.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 05, 2021 Dec 05, 2021

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I had this exact same issue - choosing to run as administrator now means I can see all drives and allocate the one I want as scratch disk loaction, however now that I've doen this, I can no longer drag and drop jpegs into PS!

 

Anyone else have this issue/solution???

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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How are you running as an Admin? Are you right-clicking on PS and choosing to run as Admin? Or have you Tried creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


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New Here ,
Feb 04, 2022 Feb 04, 2022

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Hi! I  have the same problem. Could you help me?

 

Disco de trabalho não reconhecido - Adobe Support Community - 12726610

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Advocate ,
May 30, 2022 May 30, 2022

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Hi,

 

Just to report that I have exactly the same problem. Photoshop only sees the C:\ drive when trying to set the scratch disk to another drive UNLESS I run it as an administrator. It doesn't see any other disk D:, E:, F: or whatever... They are all accessible, no permission problem, and they have a lot of available space. Of course, any other application on the system can access these disks and read from and write to them. What on earth is this code doing when enumerating the system drives ?

 

Would you please start to consider this as a bug, not just a strange behavior ?

 

Thanks.

 

Patrick

 

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Advocate ,
May 30, 2022 May 30, 2022

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By the way, please don't ask the same questions as above because you'd get exactly the same answers about resetting the preferences, adding a new user, giving detais about disk properties and technologies, etc. Just, I can't save an image to any of these drives from Photoshop (unless I run it as an admin). I can do that from any other imaging software, though. The message is

 

IrrelevantPermissionWarning.jpg

 

This doesn't make sense since full access to these disks has been given to everyone. I don't have any such problem with other apps.

I'm suspecting an impersonation problem. PS apparently doesn't execute under my own logon. Otherwise, how could it decide that I don't have the permissions that I actually have ?

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Advocate ,
May 30, 2022 May 30, 2022

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Also, during the PS startup, the following debug messages are emitted :

 

[17756] [1376][Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
[17756] [1376][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[17756] [1376][Warn] [general] We are going to deprecate this interface soon. Please use HostControllerInfo instead.
[17756] [1376][Error] Failed to open logger file for writing.
[17756] Access is denied.
[11392] The command line parameters are mismatched
[19348] RecursiveDirectoryCreate( C:\Users\xxxxxx\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23 directory exists )
[19348] Failed to create directory C:\Users\xxxxxx\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Shared, last error is 5
[19348] Failed to create one of the parent directories
[7616] RecursiveDirectoryCreate( C:\Users\xxxxxx\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23 directory exists )
[7616] Failed to create directory C:\Users\xxxxxx\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Shared, last error is 5
[7616] Failed to create one of the parent directories

 

At the same time, all the mentioned folders are fully accessible.

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