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Photoshop 2022 Scratch Disk not showing all hard drives

Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hi,

I am experiencing an issue with Photoshop 2022 (Ver 23.0.1) in configuring my scratch disk. I currently have 3 hard drives, 2 are internal SSD drives (C:\, D:\) with 1TB each. The other (E:\) is an external 1TB backup drive. All drives have 200+ GB of space. The only drive recognized is C:\. I have restarted several times holding CTL + ALT to try and make changes. As shown in the below photo, the only drive recognized at startup and Preferences is C:\.

davidz38719464_0-1637095642386.jpeg

 

A screenshot from PS 2021 shows all three drives with D:\ configured as the scratch disk drive, along with displaying the other 2 drives.

davidz38719464_1-1637095642389.jpeg

 

Not sure what is causing this. Any thoughts?

My current configuration consists of:  an AMD Ryzen 3600x with an Nvidia Quadro K5000 (4GB VRAM), Win 10 Pro, and have 16 GB RAM.

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Community Beginner , Nov 18, 2021 Nov 18, 2021
Thanks again for the help. Reached out to some other sources and got a solution or  workaround for the issue and that was to go to  Photoshop.exe in Explorer, right click and grant Administrator privledges. Now when I open PS I get a small spalsh screen asking me if I want to "allow this app to make changes to your device?" I click "Yes," the program opens and I am able to see all drives. From that, I selected a scratch disk to use.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hi Jeffrey,

Thanks for the prompt response. Went through the steps in the solution hypertext, unfortunatley, the same situation exist. PS 2022 (ver 23.0.1) is only able to see the C:\ drive.  Reverted to 23.0 and still the program only sees the C:\ drive. Any other ideas?

David

 

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Morning,

I set up a new user account with full administrator priviliges and with both versions of PS 2022 the results were the same - no recognition of the other drives. PS 2021 performed as it should, showing the 3 hard drives in the alternate account.

Cheers,

David

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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For each of the drives, right click and choose properties and screen shot the dialog - want to see the File System  and security on each drive:

 

JeffreyTranberry_4-1637171337649.png

JeffreyTranberry_5-1637171346086.png

 

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 17, 2021 Nov 17, 2021

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Jeffrey,

Thanks for your perseverance on my issue. Much appreciated. Here are screen shots of the drives showing the General and Security tabs views. Please let me know if there is any other information you need this end.

David

davidz38719464_0-1637172639971.jpeg

 

davidz38719464_1-1637172639975.jpeg

 

 

davidz38719464_2-1637172639977.jpeg

 

davidz38719464_3-1637172639979.jpeg

 

davidz38719464_4-1637172639982.jpeg

 

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there,

 

Thanks for the update. Could you please uninstall Photoshop 23.0/23.0.1 using the Adobe Cleaner tool, restart your machine and reinstall Photoshop via Creative Cloud Desktop app and check if that helps.

 

Let us know if that helps.

Thanks,

Mohit

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Morning Mohit,

Well, I just spent 1 1/2 hours CAREFULLY going through the process step-by-step as outlined in the documentation. I restarted my computer and brought up PS 23.0.1.  The C:\ drive still remains as the single option for a Scratch Disk. The D:\ and E:\ drives are not shown as options. Nothing has changed. 

What other avenues should I persue?  

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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One of the engineers has asked "I'd check that the user can create files at the root of those drives (try saving a PS doc there)."


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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The other thing we just noticed is the name of the drives is all the same "OS" - If you give the drive unique names does it work? (try not to use names of default OS directies like Documents or Applications - and use unique proper names like "Steve" and "John")


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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Thanks again for the help. Reached out to some other sources and got a solution or  workaround for the issue and that was to go to  Photoshop.exe in Explorer, right click and grant Administrator privledges. Now when I open PS I get a small spalsh screen asking me if I want to "allow this app to make changes to your device?" I click "Yes," the program opens and I am able to see all drives. From that, I selected a scratch disk to use.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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That's very strange that a new Admin user account didn't have the same result.


Senior Product Manager - Customer Advocacy - Digital Imaging

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