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Good morning community.
On my Desktop (Windows10) since upgrading to phothoshop 2022, Infinite Textures no longer works correctly. I can see the portfolio images but I can't load the layers. The add button stopped working.
If anyone can help, I will be very grateful.
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Hi there,
Sorry to hear about this. Could you please let us know the exact version of Photoshop you're working with?
Also, please try resetting Photoshop's preferences and let us know if it helps.
https://helpx.adobe.com/photoshop/using/preferences.html
Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html
Regards,
Sahil
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Hi Sahil.Chawla
First of all, thanks for your reply.
Unfortunately the problem persists even after i reset Photoshop's preferences
In response to your question, I inform you that I am working with version 23.01, but this problem came up when I installed version 23.00 in October.
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Hi, did you try to contact the manufacturer of the plugin?
Also, did you reinstall it to Ps 2022?
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No, I did not. I will do that. Thank you fou your help.
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I'm know nothing about Infinite Textures. If its a third Party Plug-in did yo install the plug-in into Photoshop when you install Photoshop 2022. Adobe photoshop installers will not migrate third party plug-ins you have installed in Photoshop 2021 into the version of Photoshop being installed..
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i've the same problem with infinite visualizer. The problem came up when i installed photoshop version 23.00 too.
and i did'nt find a solution. i sent an email at Infinite but i haven't got an answers for this moment.
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How did you solve it? I am having the same problem.
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I followed the instructions from MP Singh in this thread
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If you’ve updated to PS CC2022, please make sure to delete the folder “com.rawex.AIVisualizer” prior the installation.
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Thanks you so much. I can now use it again
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I tried this myself to no avail. I have also logged a message with the developers so will wait and see what they say. (tried on both my mac and windows machine, both failed)
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where is the folder com.rawex.AIVisualizer located?
I do not see that folder in app support/adobe/cep/extensions
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@d keithm62841485 Sounds like the plugin was not migrated when you updated your Photoshop. Did you go through the steps to manually reinstall it?
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I have the same problem and followed the instructions installation but no use, I contacted them longtime ago but didn't answer yet, very expensive product but no support after