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Participant
July 31, 2023
Question

Photoshop 2023 24.7.0 [Could not complete your request because of a program error]

  • July 31, 2023
  • 1 reply
  • 1124 views

Photoshop 2023 24.7.0 [Could not complete your request because of a program error]

 

Hello I recently tried the photoshop beta. Ever since then I get an error when I open psd files, any image files, and closing the program even after I uninstalled beta. 

 

I have tried follows for past two days:

-checking GPU compatibility (pop up says "Your graphics processor is compatible")

-updating my graphics driver (updated to GeForce Game Ready Driver Version 536.67)

-deleting my settings folder (worked once, but started giving me the error again)

-rolling back to the prevoius version of photoshop

-updating windows (updated to Windows 11, version 22H2)

-uninstalling photohsop plugin (AnimDessin2)

-uninstalling/reinstalling photoshop2023 

-using Adobe Creative Cloud Cleaner Tool after uninstall (works for a while but starts giving the error again)

-disabled the less poweful graphics card

 

Is there anything I can do before I reset my laptop?

I appreciate your help.

 

----------------------------------------------------------------------

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.7.0 20230719.r.643 efe3886 - x86
0 address: 0x00007FF6D09D0181 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF6CF0EA1E6 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF6CF0E9609 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF6CEB58B54 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF6CEB58479 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF6CEB58459 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF6CEB6A60D base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6CF0EC895 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6CF0EF797 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6CF0EF12A base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF6CF13E266 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6D0574198 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF6D057422D base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF6D053432D base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF6D0542DD1 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF6CEB03E9D base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF6D0536D5B base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF6D0607812 base: 0x00007FF6CC250000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFAA49426AD base: 0x00007FFAA4930000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFAA59AAA68 base: 0x00007FFAA5950000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

This topic has been closed for replies.

1 reply

Participant
August 2, 2023

It seems that the error was caused by my external monitor, which was plugged into my laptop and set as the primary monitor. However, when I switched my laptop to be the primary monitor, the error didn't appear. I apologize for initially attributing the issue to Photoshop beta...